AFC-FRP-ERT Elevated Reaction Timeframes

FedRAMP MUST clearly specify the expected timeframe for completing required actions in the body of messages that require an elevated reaction; timeframes for actions will vary depending on the situation but the default timeframes to provide an estimated resolution time for Emergency and Emergency Test designated messages will be as follows:

• Class D: within 12 hours
• Class C: by 3:00 p.m. Eastern Time on the 2nd business day
• Class B: by 3:00 p.m. Eastern Time on the 3rd business day
• Class A: by 3:00 p.m. Eastern Time on the 5th business day

Note

FedRAMP Class D Certified cloud service providers are expected to address Emergency messages (including tests) from FedRAMP with a reaction time appropriate to operating a service where failure to react rapidly might have a severe or debilitating customer effect on the U.S. Government; some Emergency messages may require faster reaction and all such messages should be addressed as quickly as possible.

Defined terms: Debilitating Customer Effect, FedRAMP Certified

1. Přehled

1.1 Odkazy

• FRD-DCE Debilitating Customer Effect
• FRD-FCT FedRAMP Certified

1.2 Identifikované požadavky

1.3 Související regulace

2. Identifikované požadavky

3. Související regulace

• FedRAMP Consolidated Rules -

  EN: FedRAMP® Consolidated Rules of the Federal Risk and Authorization Management Program, U.S. General Services Administration (GSA), https://www.fedramp.gov/, from their machine-readable version (FedRAMP/rules). Works of the U.S. Government are not subject to copyright protection in the United States (17 U.S.C. § 105; GSA website policies); GSA dedicated its machine-readable FedRAMP content to the public domain worldwide (CC0 1.0). FedRAMP® is a registered trademark of GSA; GRCA is not affiliated with, nor endorsed by, GSA or FedRAMP. Divided into sections and converted into the GRCA format, the wording unchanged, linked to the NIST SP 800-53 controls they name. Only the version published by FedRAMP is authoritative.

  DE: FedRAMP® Consolidated Rules des Federal Risk and Authorization Management Program, U.S. General Services Administration (GSA), https://www.fedramp.gov/, aus ihrer maschinenlesbaren Fassung (FedRAMP/rules). Werke der US-Regierung sind in den USA urheberrechtlich nicht geschützt (17 U.S.C. § 105; Website-Richtlinien der GSA); die GSA hat ihre maschinenlesbaren FedRAMP-Inhalte weltweit gemeinfrei gestellt (CC0 1.0). FedRAMP® ist eine eingetragene Marke der GSA; GRCA steht in keiner Verbindung zur GSA oder zu FedRAMP und wird von ihnen nicht unterstützt. In Abschnitte aufgeteilt und in das GRCA-Format umgewandelt, der Wortlaut unverändert, mit den genannten Controls aus NIST SP 800-53 verknüpft. Maßgeblich ist allein die von FedRAMP veröffentlichte Fassung.