+8.2.3 Offer Robust and Responsive Exception Handling Processes.

8.2.3 Offer Robust and Responsive Exception Handling Processes.

Errors in the identity proofing process happen routinely and for a variety of reasons. Exception handling processes enable users to address issues associated with their identity proofing experience while still successfully establishing a subscriber account and accessing services. When deployed with effective continuous improvement mechanisms, exception handling processes can help mitigate the following common issues:

Users with limited history at credible or authoritative sources
Users whose records with credible or authoritative sources may be incomplete, inaccurate, or impacted by errors resulting from past identity theft
Users without common forms of identity evidence or whose evidence has been lost, destroyed, stolen, or otherwise compromised
Users who are unable to complete automated or technology-heavy processes due to internet bandwidth limitations, limited access to devices capable of completing remote identity proofing processes, limited technological fluency, physical or cognitive disabilities, or for whom certain processes (e.g., automated biometric recognition) may be less effective
Users whose attributes have changed and whose records do not reflect those changes
Users whose records may be difficult to match as a result of name formatting and data entry design with the identity system

Section 3.14 provides specific requirements for exception handling processes. Since exception handling processes result in the acceptance of some risk, they can often be combined with other controls to limit RP exposure. These can include limiting authorizations, entitlements, and access or applying additional monitoring for subscriber accounts that are established under exception handling processes. For RPs to implement these controls, CSPs must provide RPs with an indicator that exception handling processes were used, either in the assertion, via an API, or using another real-time mechanism.

1. Přehled

1.1 Odkazy

1.2 Identifikované požadavky

1.3 Související regulace

2. Identifikované požadavky

Požadavky

3. Související regulace

Regulace
  • NIST -

    EN: Publications of the National Institute of Standards and Technology (NIST), U.S. Department of Commerce, https://www.nist.gov/, from their electronic versions (OSCAL; SP 800-63-4 from its HTML version, https://pages.nist.gov/800-63-4/). Works of NIST employees are not subject to copyright protection in the United States (17 U.S.C. § 105); the OSCAL content is dedicated to the public domain worldwide (CC0 1.0); outside the United States NIST grants the right to reprint its technical series publications in all formats (NIST copyright statement). Republished courtesy of the National Institute of Standards and Technology; each document names its citation. Divided into sections and converted into the GRCA format, the wording unchanged. Only the versions published by NIST are authoritative.

    DE: Veröffentlichungen des National Institute of Standards and Technology (NIST), U.S. Department of Commerce, https://www.nist.gov/, aus ihren elektronischen Fassungen (OSCAL; SP 800-63-4 aus ihrer HTML-Fassung, https://pages.nist.gov/800-63-4/). Werke von NIST-Beschäftigten sind in den USA urheberrechtlich nicht geschützt (17 U.S.C. § 105); die OSCAL-Inhalte sind weltweit gemeinfrei gestellt (CC0 1.0); außerhalb der USA räumt das NIST das Recht ein, seine Technical-Series-Publikationen in allen Formaten neu zu veröffentlichen (Copyright-Hinweis des NIST). „Republished courtesy of the National Institute of Standards and Technology“; jedes Dokument nennt seine Zitierangabe. In Abschnitte aufgeteilt und in das GRCA-Format umgewandelt, der Wortlaut unverändert. Maßgeblich sind allein die vom NIST veröffentlichten Fassungen.