+Key Performance Indicators (KPIs)

Key Performance Indicators (KPIs)

Description

Mechanisms exist to develop, report and monitor Key Performance Indicators (KPIs) to assist organizational management in performance monitoring, trend analysis, and possible control redesign or replacement for the Security, Compliance & Resilience Program (SCRP).

Possible Solutions & Considerations

Micro-Small Business (<10 staff) / BLS Firm Size Classes 1-2

∙ Manually-generated metrics (spreadsheet)
∙ Key security KPIs: patch compliance %, training completion %, incident count, open vulnerability age

Small Business (10-49 staff) / BLS Firm Size Classes 3-4

∙ Manually-generated metrics with defined KPI thresholds
∙ GRC solution (e.g., SCFConnect, Cyturus, SureCloud, SimpleRisk, Ignyte, ZenGRC, Galvanize, MetricStream, Archer, etc.)
∙ Monthly/quarterly KPI reporting to leadership

Medium Business (50-249 staff) / BLS Firm Size Classes 5-6

∙ Defined security KPI library (CIS, CISA, or custom)
∙ Automated KPI collection via GRC or SIEM integration
∙ GRC solution (e.g., SCFConnect, Cyturus, SureCloud, SimpleRisk, Ignyte, ZenGRC, Galvanize, MetricStream, Archer, etc.)

Large Business (250-999 staff) / BLS Firm Size Classes 7-8

∙ Formal KPI program with defined targets, thresholds, and owners
∙ GRC platform with automated KPI dashboards (e.g., SCFConnect, Cyturus, etc.)
∙ Board-level security KPI reporting cadence

Enterprise (> 1,000 staff) / BLS Firm Size Class 9

∙ Enterprise KPI program aligned to NIST, CIS, or custom security frameworks
∙ Automated KPI collection and reporting via GRC/SIEM integration
∙ Board and audit committee KPI reporting with trend analysis
∙ KPIs mapped to business risk appetite and strategic objectives

SCR-CMM

Level 0 Not Performed

Practices are non-existent, based on the inability to demonstrate an implemented and operational capability. A reasonable person would conclude the control is not being performed.

Level 1 Performed Informally

SCR-CMM Level 1 criteria definitions are not available for this control:
▪ A reasonable person would conclude this control requires a structured process.
▪ At this level of maturity, the "ad hoc" nature of performing a capability informally would indicate the intent of the control is not met due to a lack of consistency and formality.

Level 2 Planned Tracked

SCR-CMM Level 2 criteria definitions are not available for this control:
▪ A reasonable person would conclude a well-defined and standardized process is required.
▪ At this level of maturity, the “requirements-driven” nature of performing the control is focused on a localized and/or regionalized implementation, not uniform and consistent across the organization.
▪ Requirements are narrowly scoped for applicability and are primarily derived from compliance obligations (e.g., laws, regulations and contracts).

Level 3 Well Defined

Cybersecurity & Data Protection Governance (GOV) capabilities are standardized across the entity for applicability to People, Processes, Technologies, Data and/or Facilities (PPTDF) to ensure consistency for Technology Assets, Applications, Services and/or Data (TAASD). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with GOV domain capabilities are formally documented and centrally-managed by the entity's Governance, Risk & Compliance (GRC) team, or similar function.
▪ Standardized Operating Procedures (SOP) associated with GOV domain capabilities are well-documented and kept current by process owners.
▪ The entity's Governance, Risk & Compliance (GRC) team, or similar function, is appropriately staffed and supported to implement and maintain GOV domain capabilities to address Minimum Compliance Requirements (MCR) (e.g., applicable statutory, regulatory and/or contractual requirements) and Discretionary Security Requirements (DSR) (e.g., entity-required controls).
▪ Technology is leveraged to enhance the efficiency and accuracy of governance, risk management and compliance operations (e.g., GRC platform).
▪ An implemented and operational capability exists to develop, report and monitor Key Performance Indicators (KPIs) to assist organizational management in performance monitoring and trend analysis of the Security, Compliance & Resilience Program (SCRP).

Level 4 Quantitatively Controlled

Cybersecurity & Data Protection Governance (GOV) capabilities, in addition to being standardized across the entity and centrally managed to ensure consistency across Technology Assets, Applications, Services and/or Data (TAASD), efforts are metrics driven to provide sufficient insight for decision makers to predict optimal performance, ensure continued operations and/or identify areas for improvement. Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Applicable SCR-CMM Level 3 (Well Defined) capabilities are implemented and operational.
▪ Metrics reporting includes quantitative analysis of Key Performance Indicators (KPIs).
▪ Metrics reporting includes quantitative analysis of Key Risk Indicators (KRIs).
▪ Scope of metrics, KPIs and KRIs covers organization-wide cybersecurity and data protection controls, including functions performed by third-parties.
▪ Organizational leadership maintains a formal process to objectively review and respond to metrics, KPIs and KRIs (e.g., monthly or quarterly review).
▪ Based on metrics analysis, process improvement recommendations are submitted for review and are handled in accordance with change control processes.
▪ Business and technical stakeholders are involved in reviewing and approving proposed changes to evolve capabilities.

Level 5 Continuously Improving

Cybersecurity & Data Protection Governance (GOV) capabilities, in addition to being standardized across the entity and centrally managed to ensure consistency across Technology Assets, Applications, Services and/or Data (TAASD), efforts are metrics driven to provide sufficient insight for decision makers to predict optimal performance, ensure continued operations and/or identify areas for improvement. Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Applicable SCR-CMM Level 3 (Well Defined) capabilities are implemented and operational.
▪ Based on predictive analysis, process improvements are implemented according to “continuous improvement” practices that affect process changes.
▪ Stakeholders make time-sensitive decisions to support operational efficiency, which may include automated remediation actions via Artificial Intelligence (AI) or Machine Learning (ML) technologies.

1. Přehled

1.1 Odkazy

1.2 Identifikované požadavky

1.3 Související regulace

2. Identifikované požadavky

Požadavky

3. Související regulace

Regulace
EULAW Článek 6 Rámec pro řízení rizika v oblasti IKT
-
EULAW Článek 6 8

8.   Rámec pro řízení rizika v oblasti IKT zahrnuje strategii digitální provozní odolnosti, v níž se stanoví způsob jeho uplatňování. Za tímto účelem zahrnuje strategie digitální provozní odolnosti metody řešení rizika v oblasti IKT a plnění specifických cílů v oblasti IKT, a to formou:

a)

vysvětlení, jak rámec pro řízení rizika v oblasti IKT podporuje obchodní strategii a cíle finančního subjektu;

b)

stanovení přípustné odchylky rizika v oblasti IKT podle ochoty finančního subjektu podstupovat riziko a analýzy tolerance dopadů narušení v oblasti IKT;

c)

stanovení jasných cílů v oblasti bezpečnosti informací, včetně klíčových ukazatelů výkonnosti a klíčových ukazatelů k měření rizika;

d)

vysvětlení referenční architektury IKT a veškerých změn potřebných k dosažení specifických obchodních cílů;

e)

uvedení různých mechanismů zavedených za účelem detekce incidentů souvisejících s IKT, prevence jejich dopadů a ochrany před nimi;

f)

doložení stávající situace v oblasti digitální provozní odolnosti na základě počtu hlášených závažných incidentů souvisejících s IKT a účinnosti preventivních opatření;

g)

zavedení testování digitální provozní odolnosti v souladu s kapitolou IV tohoto nařízení;

h)

nastínění komunikační strategie v případě incidentů souvisejících s IKT, jejichž zveřejnění je vyžadováno v souladu s článkem 14.

Propojené úkoly

Vazby
is related to Annual
is related to relative Control Weighting = 06
is related to Process
is related to Govern
is related to SCRM Focus Tier 2 OPERATIONAL
blocks Regulatory / Legal / Contractual Financial Liability
blocks Exposure from Unaddressed Vulnerabilities
blocks Failure to Achieve Strategic / Mission Objectives
blocks Loss of Authorization / Certification / License
blocks Failure to Support Business / Mission Objectives
blocks Unaddressed Security / Compliance Exposure
blocks Unperformed / Unowned Control Responsibilities
blocks Uncontrolled Internal Security / Privacy Exposure
blocks Lack of oversight of internal controls
blocks Lack of oversight of third-party controls
blocks Inability to Demonstrate Due Diligence / Due Care
blocks Unreliable Assurance / Decision Information
blocks Drought & Water Shortage
blocks Earthquakes
blocks Fire & Wildfires
blocks Floods
blocks Hurricanes & Tropical Storms
blocks Landslides & Debris Flow
blocks Pandemic (Disease) Outbreaks
blocks Severe Weather
blocks Space Weather
blocks Thunderstorms & Lightning
blocks Tornadoes
blocks Tsunamis
blocks Volcanoes
blocks Winter Storms & Extreme Cold
blocks Malicious Cyber Activity
blocks Dysfunctional Management Practices
blocks Human Error
blocks Technical / Mechanical Failure
blocks Statutory / Regulatory / Contractual Change
blocks Data Quality Degradation / Data Poisoning
blocks Fraud, Corruption and/or Intentional Criminal Conduct
blocks Conflict of Interest (COI) / Undue Influence / Insider Misconduct
blocks Workforce Shortage / Loss of Critical Skills / Labor Disruption
blocks COM-04.01AC
is blocked by GOV-12.1 Key Performance Indicators (KPIs) – Assessment Procedure
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