+DER.2.1.A15 Training Service Desk Employees [IT Operation Department] (S)

DER.2.1.A15 Training Service Desk Employees [IT Operation Department] (S)

Service desk employees SHOULD have appropriate tools at their disposal to enable them to identify security incidents. They SHOULD be sufficiently trained to use the tools themselves. Service desk employees SHOULD be familiar with the protection needs of the IT systems in question.

1. Přehled

1.1 Odkazy

1.2 Identifikované požadavky

1.3 Související regulace

2. Identifikované požadavky

Požadavky

3. Související regulace

Regulace

Propojené úkoly

Vazby
blocks G 0.18 Poor Planning or Lack of Adaptation
blocks G 0.19 Disclosure of Sensitive Information
blocks G 0.20 Information or Products from an Unreliable Source
blocks G 0.29 Violations of Laws or Regulations