+Information on availability and incident handling during regular operation

Information on availability and incident handling during regular operation

In contractual agreements (e.g. service description), the Cloud Service Provider provides comprehensible, binding and transparent information on:
• Availability of the cloud service;
• Categorisation and Prioritisation of incidents;
• Response times for disruptions of regular operation according to the categorisation (time elapsed between the reporting and the resolution of the disruption by the Cloud Service Provider);
• Recovery time (time elapsed until the incident has been resolved); and
• Legal consequences of non-compliance.
The details are based on definitions that allow subject matter experts of the cloud customers to assess the Cloud service against their business requirements.
The system description describes where this information can be found.
If information on availability and remediation of disruptions represent average values that are not binding in individual cases, this is highlighted separately.
In addition to the reference in the system description where this information can be found, the information itself may also be an optional part of the report, e.g. in a section "Other information provided by the legal representatives of the Cloud Service Provider". The auditor does not provide an opinion on the information.

1. Přehled

1.1 Odkazy

1.2 Identifikované požadavky

1.3 Související regulace

2. Identifikované požadavky

Požadavky

3. Související regulace

Regulace