When cloud services are used, it often changes the understanding of roles within the cloud customer’s IT Operation Department. The role of administrators often evolves from conventional system administration into service administration. If this process is not accompanied sufficiently, it can have a negative impact on cloud use—for example, if administrators are not entirely in agreement with the changes or they are insufficiently trained for their new tasks. As a result, the cloud services may not be properly administered and thus only available to a limited extent, or they may fail altogether.