1. In order to ensure the adequate protection of consumers, these guidelines seek to: a. clarify …

In order to ensure the adequate protection of consumers, these guidelines seek to:

• a. clarify expectations relating to firms’ organisation relating to complaints-handling;
• b. provide guidance on the provision of information to complainants;
• c. provide guidance on procedures for responding to complaints;
• d. harmonise the arrangements of firms for the handling of all complaints they receive; and
• e. ensure that firms’ arrangements for complaints-handling are subject to a minimum level of supervisory convergence across the EU.

1. Oversigt

1.1 Referencer

1.2 Identificerede krav

1.3 Relaterede standarder

2. Identificerede krav

3. Relaterede standarder

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