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A.7.5 Documented information
A.7.5.1 General
The organisation's environmental management system shall include:
(a) documented information required by this International Standard;
(b) documented information determined by the organisation as being necessary for the effectiveness of the environmental management system.
Note: The extent of documented information for an environmental management system can differ from one organisation to another due to:
— the size of organisation and its type of activities, processes, products and services,
— the need to demonstrate fulfilment of its compliance obligations,
— the complexity of processes and their interactions,
— the competence of persons doing work under the organisation's control.
A.7.5.2 Creating and updating
When creating and updating documented information, the organisation shall ensure appropriate:
(a) identification and description (e.g. a title, date, author, or reference number);
(b) format (e.g. language, software version, graphics) and media (e.g. paper, electronic);
(c) review and approval for suitability and adequacy.
A.7.5.3 Control of documented information
Documented information required by the environmental management system and by this International Standard shall be controlled to ensure:
(a) it is available and suitable for use, where and when it is needed;
(b) it is adequately protected (e.g. from loss of confidentiality, improper use, or loss of integrity).
For the control of documented information, the organisation shall address the following activities as applicable:
— distribution, access, retrieval and use,
— storage and preservation, including preservation of legibility,
— control of changes (e.g. version control),
— retention and disposition.
Documented information of external origin determined by the organisation to be necessary for the planning and operation of the environmental management system shall be identified, as appropriate, and controlled.
Note: Access can imply a decision regarding the permission to view the documented information only, or the permission and authority to view and change the documented information.
A.8 Operation
A.8.1 Operational planning and control
The organisation shall establish, implement, control and maintain the processes needed to meet environmental management system requirements, and to implement the actions identified in 6.1 and 6.2, by:
— establishing operating criteria for the process(es),
— implementing control of the process(es), in accordance with the operating criteria.
Note: Controls can include engineering controls and procedures. Controls can be implemented following a hierarchy (e.g. elimination, substitution, administrative) and can be used individually or in combination.
The organisation shall control planned changes and review the consequences of unintended changes, taking action to mitigate any adverse effects, as necessary.
The organisation shall ensure that (an) outsourced process(es) is (are) controlled or influenced. The type and extent of control or influence to be applied to the process(es) shall be defined within the environmental management system.
Consistent with a life cycle perspective, the organisation shall:
(a) establish controls, as appropriate, to ensure that its environmental requirement(s) is (are) addressed in the design and development process for the product or service, considering each stage of its life cycle;
(b) determine its environmental requirement(s) for the procurement of products and services, as appropriate;
(c) communicate its relevant environmental requirement(s) to external providers, including contractors;
(d) consider the need to provide information about potential significant environmental impacts;
associated with the transportation or delivery, use, end-of-life treatment and final disposal of its products and services.
The organisation shall maintain documented information to the extent necessary to have confidence that the process(es) has (have) been carried out as planned.
A.8.2 Emergency preparedness and response
The organisation shall establish, implement and maintain the processes needed to prepare for and respond to potential emergency situations identified in 6.1.1.
The organisation shall:
(a) prepare to respond by planning actions to prevent or mitigate adverse environmental impacts from emergency situations;
(b) respond to actual emergency situations;
(c) take action to prevent or mitigate the consequences of emergency situations, appropriate to the magnitude of the emergency and the potential environmental impact;
(d) periodically test the planned response actions, where practicable;
(e) periodically review and revise the process(es) and planned response actions, in particular after the occurrence of emergency situations or tests;
(f) provide relevant information and training related to emergency preparedness and response, as appropriate, to relevant interested parties, including persons working under its control.
The organisation shall maintain documented information to the extent necessary to have confidence that the process(es) is (are) carried out as planned.
A.9 Performance evaluation
A.9.1 Monitoring, measurement, analysis and evaluation
A.9.1.1 General
The organisation shall monitor, measure, analyse and evaluate its environmental performance.
The organisation shall determine:
(a) what needs to be monitored and measured;
(b) the methods for monitoring, measurement, analysis and evaluation, as applicable, to ensure valid results;
(c) the criteria against which the organisation will evaluate its environmental performance, and appropriate indicators;
(d) when the monitoring and measuring shall be performed;
(e) when the results from monitoring and measurement shall be analysed and evaluated.
The organisation shall ensure that calibrated or verified monitoring and measurement equipment is used and maintained, as appropriate.
The organisation shall evaluate its environmental performance and the effectiveness of the environmental management system.
The organisation shall communicate relevant environmental performance information both internally and externally, as identified in its communication process(es) and as required by its compliance obligations.
The organisation shall retain appropriate documented information as evidence of the monitoring, measurement, analysis and evaluation results.
A.9.1.2 Evaluation of compliance
The organisation shall establish, implement and maintain the processes needed to evaluate fulfilment of its compliance obligations.
The organisation shall:
(a) determine the frequency that compliance will be evaluated;
(b) evaluate compliance and take action if needed;
(c) maintain knowledge and understanding of its compliance status.
The organisation shall retain documented information as evidence of the compliance evaluation result(s).
A.9.2 Internal audit
A.9.2.1 General
The organisation shall conduct internal audits at planned intervals to provide information on whether the environmental management system:
(a) conforms to:
(1) the organisation's own requirements for its environmental management system;
(2) the requirements of this International Standard;
(b) is effectively implemented and maintained.
A.9.2.2 Internal audit programme
The organisation shall establish, implement and maintain an internal audit programme(s), including the frequency, methods, responsibilities, planning requirements and reporting of its internal audits.
When establishing the internal audit programme, the organisation shall take into consideration the environmental importance of the processes concerned, changes affecting the organisation and the results of previous audits.
The organisation shall:
(a) define the audit criteria and scope for each audit;
(b) select auditors and conduct audits to ensure objectivity and the impartiality of the audit process;
(c) ensure that the results of the audits are reported to relevant management.
The organisation shall retain documented information as evidence of the implementation of the audit programme and the audit results.
A.9.3 Management review
Top management shall review the organisation's environmental management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness.
The management review shall include consideration of:
(a) the status of actions from previous management reviews;
(b) changes in:
(1) external and internal issues that are relevant to the environmental management system;
(2) the needs and expectations of interested parties, including compliance obligations;
(3) its significant environmental aspects;
(4) risks and opportunities;
(c) the extent to which environmental objectives have been achieved;
(d) information on the organisation's environmental performance, including trends in:
(1) nonconformities and corrective actions;
(2) monitoring and measurement results;
(3) fulfilment of its compliance obligations;
(4) audit results;
(e) adequacy of resources;
(f) relevant communication(s) from interested parties, including complaints;
(g) opportunities for continual improvement.
The outputs of the management review shall include:
— conclusions on the continuing suitability, adequacy and effectiveness of the environmental management system;
— decisions related to continual improvement opportunities;
— decisions related to any need for changes to the environmental management system, including resources;
— actions, if needed, when environmental objectives have not been achieved;
— opportunities to improve integration of the environmental management system with other business processes, if needed;
— any implications for the strategic direction of the organisation.
The organisation shall retain documented information as evidence of the results of management reviews.
A.10 Improvement
A.10.1 General
The organisation shall determine opportunities for improvement (see 9.1, 9.2 and 9.3) and implement necessary actions to achieve the intended outcomes of its environmental management system.
A.10.2 Nonconformity and corrective action
When a nonconformity occurs, the organisation shall:
(a) react to the nonconformity and, as applicable:
(1) take action to control and correct it;
(2) deal with the consequences, including mitigating adverse environmental impacts;
(b) evaluate the need for action to eliminate the causes of the nonconformity, in order that it does not recur or occur elsewhere, by:
(1) reviewing the nonconformity;
(2) determining the causes of the nonconformity;
(3) determining if similar nonconformities exist, or could potentially occur;
(c) implement any action needed;
(d) review the effectiveness of any corrective action taken;
(e) make changes to the environmental management system, if necessary.
Corrective actions shall be appropriate to the significance of the effects of the nonconformities encountered, including the environmental impact(s).
The organisation shall retain documented information as evidence of:
— the nature of the nonconformities and any subsequent actions taken,
— the results of any corrective action.
A.10.3 Continual improvement
The organisation shall continually improve the suitability, adequacy and effectiveness of the environmental management system to enhance environmental performance.
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