Assessment Objectives

In addition to relevant policies, standards and procedures, the assessor shall examine, interview, and/or test to determine if appropriately scoped evidence exists to support the claim that:

• PRI-39.5_A01 a process for receiving & acknowledging complaints, concerns or questions from individuals about organizational cybersecurity / data privacy practices is implemented.
  Assessment rigor: 1
  Origin: 53A_R5_PM-26[01]
• PRI-39.5_A02 a process for responding to complaints, concerns or questions from individuals about organizational cybersecurity / data privacy practices is implemented.
  Assessment rigor: 1
  Origin: 53A_R5_PM-26[02]
• PRI-39.5_A03 the time period in which complaints (including concerns or questions) from individuals are to be reviewed and acknowledging is defined.
  Defined parameters: within 10 business days of receipt
  Assessment rigor: 3
  Origin: 53A_R5_PM-26_ODP[01] 53A_R5_PM-26_ODP[03]
• PRI-39.5_A04 the time period in which complaints (including concerns or questions) from individuals are to be addressed is defined.
  Defined parameters: within 45 days of receipt
  Assessment rigor: 3
  Origin: 53A_R5_PM-26_ODP[02] 53A_R5_PM-26_ODP[04]
• PRI-39.5_A05 the complaint management process includes mechanisms that are easy to use by the public.
  Assessment rigor: 3
  Origin: 53A_R5_PM-26a.[01]
• PRI-39.5_A06 the complaint management process includes mechanisms that are readily accessible by the public.
  Assessment rigor: 3
  Origin: 53A_R5_PM-26a.[02]
• PRI-39.5_A07 the complaint management process includes all information necessary for successfully filing complaints.
  Assessment rigor: 3
  Origin: 53A_R5_PM-26b.
• PRI-39.5_A08 the complaint management process includes tracking mechanisms to ensure that all complaints are reviewed within an organization-defined time period.
  Defined parameters: within 10 business days of receipt
  Assessment rigor: 3
  Origin: 53A_R5_PM-26c.[01]
• PRI-39.5_A09 the complaint management process includes tracking mechanisms to ensure that all complaints are addressed within an organization-defined time period.
  Defined parameters: within 45 days of receipt
  Assessment rigor: 3
  Origin: 53A_R5_PM-26c.[02]
• PRI-39.5_A10 the complaint management process includes acknowledging the receipt of complaints, concerns or questions from individuals within an organization-defined time period.
  Defined parameters: within 10 business days of receipt
  Assessment rigor: 3
  Origin: 53A_R5_PM-26d.
• PRI-39.5_A11 the complaint management process includes responding to complaints, concerns or questions from individuals within an organization-defined time period.
  Defined parameters: within 45 days of receipt
  Assessment rigor: 3
  Origin: 53A_R5_PM-26e.

Verknüpfte Vorgänge

• Secure Controls Framework -

  The Secure Controls Framework® (SCF)

  "The SCF is the Common Controls Framework™ (CCF), the world's most comprehensive cybersecurity and data privacy metaframework - it is also free to use. The entire concept is building secure, compliant and resilient capabilities in the most efficient and cost-effective manner possible.
  
  The SCF is more than just a unified control catalog, since its included content creates a playbook for Governance, Risk & Compliance (GRC) capabilities. Used globally by organizations of every size, the SCF is a robust and scalable solution for security, compliance and resilience controls. As a comprehensive security framework, the SCF maps 1,400+ controls across 200+ laws, regulations, and industry frameworks so you can implement once and comply everywhere.
  
  Like it or not, cybersecurity is a protracted war on an asymmetric battlefield, where the threats are everywhere and as defenders we have to make the effort to work together to help improve cybersecurity and data privacy practices, since we all suffer when massive data breaches occur or when cyber attacks have physical impacts. Hackers share information on attack methods with other hackers, so why shouldn’t the good guys share information on how to best protect an organization? We decided to take action and make a difference, since we feel it is too important to wait for someone else to fix the problems that exist.
  
  The SCF is made up of volunteers, mainly specialists within the cybersecurity profession, who focus on GRC and the cybersecurity side of data privacy. These are auditors, engineers, architects, incident responders, consultants and other specialists who live and breathe these topics on a daily basis. The end product is "expert-derived content" that makes up the SCF." https://securecontrolsframework.com/ 

  Terms & Conditions

  The SCF End User License Agreement (EULA) governs the use of the Secure Controls Framework® (SCF) under the Creative Commons Attribution-No Derivatives 4.0 International Public License.