Despite the increasing convergence of OT and IT, particularities remain that make it difficult to transfer established operational processes between the two areas. In the context of change and incident management activities that are designed to support secure configuration, troubleshooting, or the installation of security updates, for example, operational interventions can entail another official approval or the loss of manufacturer support. Unauthorised changes can influence how a given component works and thus potentially impact its safety functions, as well.

OT is used to monitor, control, and automate technical processes. Malfunctions of these systems can lead to production downtime or damage to technical equipment, personnel, or the environment. These potential impacts must be considered in connection with operational interventions.