RC.CO Incident Recovery Communication

Statement

Public relations are managed

Statement

Reputation is repaired after an incident

Statement

Recovery activities and progress in restoring operational capabilities are communicated to designated internal and external stakeholders

Guidance

Securely share recovery information, including restoration progress, consistent with response plans and information sharing agreements

Guidance

Regularly update senior leadership on recovery status and restoration progress for major incidents

Guidance

Follow the rules and protocols defined in contracts for incident information sharing between the organization and its suppliers

Guidance

Coordinate crisis communication between the organization and its critical suppliers

Statement

Public updates on incident recovery are shared using approved methods and messaging

Guidance

Follow the organization's breach notification procedures for recovering from a data breach incident

Guidance

Explain the steps being taken to recover from the incident and to prevent a recurrence