REGULATION (EU) 2018/1724 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 2 October 2018 establishing a single digital gateway to provide access to information, to procedures and to assistance and problem-solving services and amending Regulation (EU) No 1024/2012 (Text with EEA relevance)

Area

INFORMATION REGARDING RIGHTS, OBLIGATIONS AND RULES ARISING FROM UNION AND NATIONAL LAW

A.  Travel within the Union

1.  documents required of Union citizens, their family members who are not Union citizens, minors travelling alone and non-Union citizens when travelling across borders within the Union (ID card, visa, passport)

2.  rights and obligations of travellers by plane, train, ship, bus in and from the Union, and of those who buy travel packages or linked travel arrangements

3.  assistance in case of reduced mobility when travelling in and from the Union

4.  transport of animals, plants, alcohol, tobacco, cigarettes and other goods when travelling in the Union

5.  voice calling and sending and receiving electronic messages and electronic data within the Union

B.  Work and retirement within the Union

1.  seeking employment in another Member State

2.  taking up employment in another Member State

3.  recognition of qualifications with a view to employment in another Member State

4.  taxation in another Member State

5.  rules on liability and mandatory insurance linked to residence or employment in another Member State

6.  terms and conditions of employment, including for posted workers, as stipulated by law or statutory instrument (including information on working hours, paid leave, holiday entitlements, rights and obligations regarding overtime work, health checks, termination of contracts, dismissal and redundancies)

7.  equal treatment (rules prohibiting discrimination in the workplace, rules on equal pay for men and women and on equal pay for employees on fixed-term or permanent employment contracts)

8.  health and safety obligations in relation to different types of activity

9.  social security rights and obligations in the Union including those related to getting pensions

C.  Vehicles in the Union

1.  taking a motor vehicle temporarily or permanently to another Member State

2.  acquiring and renewing a driving licence

3.  taking out mandatory motor vehicle insurance

4.  buying and selling a motor vehicle in another Member State

5.  national traffic rules and requirements for drivers, including general rules for the use of the national road infrastructure: time-based charges (vignette), distance-based charges (toll), emission stickers

D.  Residence in another Member State

1.  moving temporarily or permanently to another Member State

2.  purchasing and selling of immovable property, including any conditions and obligations related to taxation, ownership, or use of such property, including its use as a secondary residence

3.  participating in municipal elections and elections to the European Parliament

4.  requirements for residence cards for Union citizens and their family members, including family members who are not Union citizens

5.  conditions applicable to the naturalisation of nationals from another Member State

6.  rules applicable in the case of death, including rules on the repatriation of remains to another Member State

E.  Education or traineeship in another Member State

1.  education system in another Member State, including early childhood education and care, primary and secondary education, higher education and adult learning

2.  volunteering in another Member State

3.  traineeships in another Member State

4.  conducting research in another Member State as part of an education programme

F.  Healthcare

1.  getting medical treatment in another Member State

2.  buying prescribed pharmaceutical products in a Member State other than the one where the prescription was issued, online or in person

3.  health insurance rules applicable in the case of short-term or long-term stays in another Member State, including how to apply for a European Health Insurance Card

4.  general information on access rights or obligations to participate in available public preventive healthcare measures

5.  services provided through national emergency numbers, including ‘112’ and ‘116’ numbers

6.  rights and conditions for moving to a residential care home

G.  Citizens’ and family rights

1.  birth, custody for minor children, parental responsibilities, rules on surrogacy and adoption, including second-parent-adoption, maintenance obligations in relation to children in a cross-border family situation

2.  living in a couple with different nationalities, including same-sex couples (marriage, civil or registered partnership, separation, divorce, marital property rights, the rights of cohabitants)

3.  rules of gender recognition

4.  rights and obligations in relation to succession in another Member State, including tax rules

5.  rights and rules applicable in the case of cross-border parental child abduction

H.  Consumer rights

1.  buying goods, digital content or services (including financial services) from another Member State, online or in person

2.  holding a bank account in another Member State

3.  connection to utilities, such as gas, electricity, water, household waste disposal, telecoms and the internet

4.  payments, including credit transfers, delays in cross-border payments

5.  consumer rights and guarantees related to buying goods and services, including procedures for consumer dispute resolution and compensation

6.  safety and security of consumer products

7.  renting a motor vehicle

I.  Protection of personal data

1.  exercising data subjects’ rights in relation to the protection of personal data

Area

INFORMATION REGARDING RIGHTS, OBLIGATIONS AND RULES

J.  Starting, running and closing a business

1.  registering, changing the legal form of or closing a business (registration procedures and legal forms for carrying out business)

2.  moving a business to another Member State

3.  intellectual property rights (applying for a patent, registering a trademark, a drawing or a design, getting a licence for reproduction)

4.  fairness and transparency in commercial practices, including consumer rights and guarantees related to selling goods and services

5.  offering online facilities for cross-border payments when selling goods and services online

6.  rights and obligations arising under contract law, including late payment interests

7.  insolvency proceedings and liquidation of companies

8.  credit insurance

9.  mergers of companies or selling a business

10.  civil liability of directors of a company

11.  rules and obligations regarding the processing of personal data

K.  Employees

1.  terms of employment stipulated by law or statutory instrument (including working hours, paid leave, holiday entitlements, rights and obligations regarding overtime work, health checks, termination of contracts, dismissals and redundancies)

2.  social security rights and obligations in the Union (registering as employer, registering employees, notifying the end of contract of an employee, paying social contributions, rights and obligations related to pensions)

3.  employment of workers in other Member States (posting of workers, rules on freedom to provide services, residency requirements for workers)

4.  equal treatment (rules prohibiting discrimination in the workplace, rules on equal pay for men and women and equal pay for employees on fixed-term or under permanent employment contracts)

5.  rules on staff representation

L.  Taxes

1.  VAT: information on the general rules, rates and exemptions, registering for and paying VAT, obtaining a refund

2.  excise duties: information on the general rules, rates and exemptions, registration for excise tax purposes and payment of excise tax, obtaining a refund

3.  customs duties and other taxes and duties collected on imports

4.  customs procedures for imports and exports under the Union Customs Code

5.  other taxes: payment, rates, tax returns

M.  Goods

1.  obtaining CE marking

2.  product rules and requirements

3.  identifying applicable standards, technical specifications and getting products certified

4.  mutual recognition of products not subject to Union specifications

5.  requirements regarding classification, labelling and packaging for hazardous chemicals

6.  distance/off-premises selling: information to be given to customers in advance, confirmation of the contract in writing, withdrawal from a contract, delivering of the goods, other specific obligations

7.  defective products: consumer rights and guarantees, after-sale responsibilities, means of redress for an injured party

8.  certification, labels (EMAS, energy labels, Eco-design, EU eco-label)

9.  recycling and waste management

N.  Services

1.  acquiring licences, authorisations or permits with a view to starting and operating a business
2.  notifying the authorities of cross-border activities
3.  recognition of professional qualifications, including vocational education and training ►M2  
4.  information on rules governing the provision of short-term accommodation rental services, including the lists referred to in Article 13 of Regulation (EU) 2024/1028 of the European Parliament and of the Council (2)  ◄

O.  Funding a business

1.  obtaining access to finance at the Union level, including Union funding programmes and business grants

2.  obtaining access to finance at national level

3.  initiatives addressed to entrepreneurs (exchanges organised for new entrepreneurs, mentoring programmes, etc.)

P.  Public contracts

1.  participating in public tenders: rules and procedures

2.  submitting a bid online in response to a public call for tender

3.  reporting irregularities in relation to the tender process

Q.  Health and safety at work

1.  health and safety obligations in relation to different types of activity, including risk prevention, information and training

►M4  
R.  Net-zero technology manufacturing projects  ◄

►M4  
1.  information on the permit-granting process;
2.  financing and investment services;
3.  funding possibilities at Union or Member State level;
4.  business support services, including but not limited to corporate tax declaration, local tax laws, labour law.  ◄

▼M3

AJ.  Critical raw materials projects

1.  the single points of contact established or designated pursuant to Article 9(1) of Regulation (EU) 2024/1252 of the European Parliament and of the Council (1)

2.  information on the permit-granting process

3.  information on financing and investment services

4.  information on funding possibilities at Union or Member State level

5.  information on business support services, including but not limited to corporate tax declaration, local tax laws or labour law

▼B

▼B

Life events

Procedures

Expected output subject to an assessment of the application by the competent authority in accordance with national law, where relevant

Birth

Requesting proof of registration of birth

Proof of registration of birth or birth certificate

Residence

Requesting proof of residence

Confirmation of registration at the current address

Studying

Applying for a tertiary education study financing, such as study grants and loans from a public body or institution

Decision on the application for financing or acknowledgement of receipt

Submitting an initial application for admission to public tertiary education institution

Confirmation of the receipt of application

Requesting academic recognition of diplomas, certificates or other proof of studies or courses

Decision on the request for recognition

Working

Request for determination of applicable legislation in accordance with Title II of Regulation (EC) No 883/2004 ()

Decision on applicable legislation

Notifying changes in the personal or professional circumstances of the person receiving social security benefits, relevant for such benefits

Confirmation of receipt of notification of such changes

Application for a European Health Insurance Card (EHIC)

European Health Insurance Card (EHIC)

Submitting an income tax declaration

Confirmation of the receipt of the declaration

Moving

Registering a change of address

Confirmation of deregistration at the previous address and of the registration of the new address

Registering a motor vehicle originating from or already registered in a Member State, in standard procedures ()

Proof of registration of a motor vehicle

Obtaining stickers for the use of the national road infrastructure: time-based charges (vignette), distance-based charges (toll), issued by a public body or institution

Receipt of toll sticker or vignette or other proof of payment

Obtaining emission stickers issued by a public body or institution

Receipt of emission sticker or other proof of payment

Retiring

Claiming pension and pre-retirement benefits from compulsory schemes

Confirmation of the receipt of the claim or decision regarding the claim for a pension or pre-retirement benefits

Requesting information on the data related to pension from compulsory schemes

Statement of personal pension data

▼M1

Starting, running and closing a business

Notification of business activity, permission for exercising a business activity, changes of business activity and the termination of a business activity not involving insolvency or liquidation procedures, excluding the initial registration of a business activity with the business register and excluding procedures concerning the constitution of or any subsequent filing by companies or firms within the meaning of the second paragraph of Article 54 TFEU ►M2  
Declarations by hosts for registration procedures in relation to short-term accommodation rental services  ◄

Confirmation of the receipt of notification or change, or of the request for permission for business activity ►M2  
Issuance of a registration number  ◄

Registration of an employer (a natural person) with compulsory pension and insurance schemes

Confirmation of registration or social security registration number

Registration of employees with compulsory pension and insurance schemes

Confirmation of registration or social security registration number

Submitting a corporate tax declaration

Confirmation of the receipt of the declaration

Notification to the social security schemes of the end of contract with an employee, excluding procedures for the collective termination of employee contracts

Confirmation of the receipt of the notification

Payment of social contributions for employees

Receipt or other form of confirmation of payment of social contributions for employees

Notification of a data intermediation services provider

Confirmation of the receipt of notification

Registration as a data altruism organisation recognised in the Union

Confirmation of the registration

▼M3

Critical raw materials projects

Procedure related to all relevant permits to build and operate critical raw materials projects, including building, chemical and grid connection permits and environmental assessments and authorisations where these are required, and encompassing all applications and procedures from the acknowledgment that the application is complete to the notification of the comprehensive decision on the outcome of the procedure by the single point of contact concerned pursuant to Article 9 of Regulation (EU) 2024/1252.

All outputs pertaining to the procedures ranging from the acknowledgment of the completeness of the application to the notification of the comprehensive decision on the outcome of the procedure by the single point of contact concerned pursuant to Article 9 of Regulation (EU) 2024/1252.

▼B

►M4  Net-zero technology manufacturing projects ◄

►M4  Procedures for all relevant permits to build, expand, convert and operate net-zero technology manufacturing projects, and net-zero strategic projects, including building, chemical and grid connection permits, environmental assessments and authorisations where required, and encompassing all applications and procedures. ◄

►M4  All outputs pertaining to the procedures ranging from the acknowledgement that the application is complete to the notification of the comprehensive decision on the outcome of the procedure by the designated contact point. ◄