OPS-07.02B

Incidents are investigated by qualified personnel and rectified timely to ensure compliance with contractual obligations to cloud service customers or the cloud service provider's business requirements regarding the scope and frequency of data backup and the duration of storage.

Supplementary information

If the data backup of cloud service customer data is not part of the contract concluded between the cloud service provider and the cloud service customer, this criterion is not applicable for cloud service customer data, but it is still applicable for cloud service derived data and cloud service provider data. The extent to which the criterion is applicable to the cloud service is presented in the system description.

1. Overview

1.1 References

1.2 Identified Requirements

1.3 Related Regulations

2. Identified Requirements

3. Related Regulations

Linked Issues

• BSI -

  EN: Publications of the Bundesamt für Sicherheit in der Informationstechnik (BSI, Federal Office for Information Security), https://www.bsi.bund.de/. This is not an official BSI website. Only the versions published by the BSI are authoritative.

  • Cloud Computing Compliance Criteria Catalogue C5:2026: © BSI, licensed under CC BY-ND 4.0; content unchanged, converted into the GRCA format.
  • Criteria Catalogue C3A – Criteria enabling Cloud Computing Autonomy: © BSI, licensed under CC BY-ND 4.0; content unchanged, converted into the GRCA format.
  • Cloud Computing Compliance Criteria Catalogue C5:2020: © BSI, licensed under CC BY 4.0 according to the BSI C5 FAQ; converted into the GRCA format.

  DE: Veröffentlichungen des Bundesamts für Sicherheit in der Informationstechnik (BSI), https://www.bsi.bund.de/. Kein amtlicher Auftritt des BSI. Maßgeblich sind allein die vom BSI veröffentlichten Fassungen.

  • Kriterienkatalog Cloud Computing C5:2026, englische Fassung: © BSI, lizenziert unter CC BY-ND 4.0; Inhalt unverändert, in das GRCA-Format umgewandelt.
  • Kriterienkatalog C3A – Criteria enabling Cloud Computing Autonomy: © BSI, lizenziert unter CC BY-ND 4.0; Inhalt unverändert, in das GRCA-Format umgewandelt.
  • Kriterienkatalog Cloud Computing C5:2020, englische Fassung: © BSI, lizenziert unter CC BY 4.0 laut C5-FAQ des BSI; in das GRCA-Format umgewandelt.