+Article 19

Article 19

The PRIIP manufacturer and the person advising on, or selling, the PRIIP shall establish appropriate procedures and arrangements which ensure that:

(a)

retail investors have an effective way of submitting a complaint against the PRIIP manufacturer;

(b)

retail investors who have submitted a complaint in relation to the key information document receive a substantive reply in a timely and proper manner; and

(c)

effective redress procedures are also available to retail investors in the event of cross-border disputes, in particular where the PRIIP manufacturer is located in another Member State or in a third country.

1. Overview

Summary	Regulation

1.1 References

1.2 Identified Requirements

1.3 Related Standards

2. Identified Requirements

Requirements
Source	Requirement

3. Related Standards

Standards
Source	Requirement

Builddate: 09.01.2024 00:00:00 -Doknr: CELEX:32014R1286
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