+Article 32 General provisions
---+Article 32 1.
---+Article 32 2.

Article 32 General provisions

1. Overview

,
Summary Regulation
Article 32 1.
A CSD shall have clearly defined goals and objectives that are achievable, such as in the areas of minimum service levels, risk-management expectations and business priorities.
Article 32 2.
A CSD shall have transparent rules for the handling of complaints.

1.1 References

1.2 Identified Requirements

1.3 Related Standards

2. Identified Requirements

Requirements
Source Requirement

3. Related Standards

Standards
Source Requirement
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