+4. Annex 
---+Consolidated Joint Committee Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors

4. Annex 

4. Annex 

1. Overview

,
Consolidated Joint Committee Guidelines on complaints-handling for the securities (ESMA) and banking (EBA) sectors
  •  Please note that the Annex has been updated on 11 October 2024 to correct a clerical error in ‘definition of firm(s)’ and ensure consistency with the wording used in the Guidelines themselves. The current version of the Annex reflects this revision and supersedes the prior version. JC/GL/2014/XX

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  •  O

1.1 References

1.2 Identified Requirements

1.3 Related Standards

2. Identified Requirements

Requirements

3. Related Standards

Standards
  • EBA - Published by the European Banking Authority at https://www.eba.europa.eu/