+Involvement of Cloud customers in the event of incidents

Involvement of Cloud customers in the event of incidents

The Cloud Service Provider periodically informs the cloud customer on the status of incidents affecting the cloud customer, or, where appropriate and necessary, involve the customer in the resolution, in a manner consistent with the contractual agreements.
As soon as an incident has been resolved from the Cloud Service Provider's perspective, the cloud customer is informed according to the contractual agreements, about the actions taken.
Additonal Criteria-
Supplementary Information - About the Criteria-

1. Overview

1.1 References

1.2 Identified Requirements

1.3 Related Regulations

2. Identified Requirements

Requirements

3. Related Regulations

Regulations