+ICT Operations
---+Error Handling and Recovery
---+ICT Monitoring
---+Clock Synchronization Standardization
---+System Management and Security
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1. Overview
ICT Operations
| Summary |
Standard |
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Error Handling and Recovery
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Establish guidelines for handling errors, including support and escalation contacts, as well as external support contacts in case of unexpected operational or technical issues. Define the procedures for ICT system restart, rollback, and recovery to be used in the event of an ICT system disruption. Ensure the contact details are available in case systems are unavailable as well.
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ICT Monitoring
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Develop, document and implement capacity and performance management procedures to identify capacity requirements of their ICT systems and apply resource optimisation and monitoring procedures to maintain and improve the availability of data and ICT systems and efficiency of ICT systems and prevent ICT capacity shortages.
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Clock Synchronization Standardization
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Ensure clock synchronization of all ICT systems to a single reliable reference source time.
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System Management and Security
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Provide system descriptions that encompass secure installation, maintenance, configuration, and deinstallation/disposal of ICT assets. This includes the management of assets, both automated and manual, and the identification and control of legacy ICT systems.
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1.1 References
1.2 Identified Requirements
1.2 Related Regulation
2. Identified Requirements
Requirements
| Source |
Requirement |
3. Related Regulations
Regulations
| Source |
Regulation |
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