4. Amendments

The following letters g) and h) are added to paragraph 8:

‘ g. the Mortgage Credit Directive (MCD);

• h. the Credit Servicers Directive (CSD), at times also referred to as the ‘NPL Directive’ or ‘Loan Servicers Directive’’ .

In paragraph 9 the ‘ definition of firm(s) ’ is replaced with the following text:

‘ The following financial market participants if they are carrying out (i) investment services listed in Section A of Annex I of MiFID and ancillary services listed in Section B thereof, or

• (ii) a banking service listed in Annex I to CRD, or (iii) the service of collective portfolio management of UCITS, or (iv) a payment service as defined in Article 4(3) of the PSD, or (v) issuing electronic money as defined in Article 2(2) of the EMD, or (iv) a payment service as defined in Article 4(3) of the PSD, or (v) issuing electronic money as defined in Article 2(2) of the EMD, or (vi) provision of credit agreement as defined in Article 4(3) of the MCD or
• (vii) credit intermediation activities as defined in Article 4(5) of the MCD or (viii) credit servicing activities as defined in Article 3(9) of CSD:
• • investment firms (as defined in Article 4(1)(1) of the MiFID);
• • management companies (as defined in Article 2(1)(b) of the UCITS Directive) and investment companies that have not designated a management company (as referred to in Article 30 of the UCITS Directive);
• • external AIFMs (as defined in Article 5(1)(a) of the AIFMD) when providing services pursuant to Article 6(4) of the AIFMD;
• • credit institutions (as defined in Article 4(1) of the CRR);
• • payment institutions and electronic money institutions (as defined in Article 4(4) of the PSD, and Article 2(1) of the EMD respectively).
• • account information service providers as referred to in Article 33 (1) of PSD providing only the payment service as referred to in point (8) of Annex I of the PSD;
• • credit intermediaries and non-credit institution creditors (as defined in Article 4(5) and (10) of the MCD respectively), and
• • credit servicers (as defined in Article 3 (8) of the CSD). ’

In paragraph 9 the following is added to the definition of ‘complaint’:

‘or (iv) a payment service as defined in Article 4(3) of the PSD, or (v) issuing electronic money as defined in Article 2(2) of the EMD; or (vi) credit agreement as defined in Article 4(3) of the MCD; or (vii) credit intermediation activities as defined in Article 4(5) of the MCD or (viii) credit servicing activities as defined in Article 3(9) of CSD. ’