+Exit strategy for the receipt of benefits

Exit strategy for the receipt of benefits

The Cloud Service Provider has defined and documented exit strategies for the purchase of services where the risk assessment of the service providers and suppliers regarding the scope, complexity and uniqueness of the purchased service resulted in a very high dependency (cf. Supplementary Information).
Exit strategies are aligned with operational continuity plans and include the following aspects:
• Analysis of the potential costs, impacts, resources and timing of the transition of a purchased service to an alternative service provider or supplier;
• Definition and allocation of roles, responsibilities and sufficient resources to perform the activities for a transition;
• Definition of success criteria for the transition; and
• Definition of indicators for monitoring the performance of services, which should initiate the withdrawal from the service if the results are unacceptable.
Additonal Criteria-
Supplementary Information - About the CriteriaA very high dependency can be assumed in the following situations in particular:
• The purchased service is absolutely required for the provision of the cloud service – this situation is given when the Cloud Service Provider:
- provides the cloud service from data centres operated by third parties; and
- provides a SaaS service and uses the IaaS or PaaS of another Cloud Service Provider.
• The service cannot be obtained within one month from an alternative service provider or supplier, as:
- It is unique on the market and no other supplier can deliver it;
- It is strongly individualised by the service provider or supplier and/or the Cloud Service Provider;
- It cannot be supplied by any other provider in the required quality of service; and
- It requires specific knowledge that is only/mainly available to the current service provider or supplier and not to the Cloud Service Provider.

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