+Article 14 1.

Article 14 1.

Member States shall ensure that at least household customers, and microenterprises with an expected yearly consumption of below 100 000  kWh, have access, free of charge, to at least one tool comparing the offers of suppliers, including offers for dynamic electricity price contracts. Customers shall be informed of the availability of such tools in or together with their bills or by other means. The tools shall meet at least the following requirements:

(a) 

they shall be independent from market participants and ensure that electricity undertakings are given equal treatment in search results;

(b) 

they shall clearly disclose their owners and the natural or legal person operating and controlling the tools, as well as information on how the tools are financed;

(c) 

they shall set out clear and objective criteria on which the comparison is to be based, including services, and disclose them;

(d) 

they shall use plain and unambiguous language;

(e) 

they shall provide accurate and up-to-date information and state the time of the last update;

(f) 

they shall be accessible to persons with disabilities, by being perceivable, operable, understandable and robust;

(g) 

they shall provide an effective procedure for reporting incorrect information on published offers; and

(h) 

they shall perform comparisons, while limiting the personal data requested to that strictly necessary for the comparison.

Member States shall ensure that at least one tool covers the entire market. Where multiple tools cover the market, those tools shall include, as complete as practicable, a range of electricity offers covering a significant part of the market and, where those tools do not completely cover the market, a clear statement to that effect, before displaying results.

1. Ülevaade

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1.1 Viited

1.2 Tuvastatud nõuded

1.3 Seotud standardid

2. Tuvastatud nõuded

Nõuded

3. Seotud standardid

Standardid