+Involvement of Cloud customers in the event of incidents

Involvement of Cloud customers in the event of incidents

The Cloud Service Provider periodically informs the cloud customer on the status of incidents affecting the cloud customer, or, where appropriate and necessary, involve the customer in the resolution, in a manner consistent with the contractual agreements.
As soon as an incident has been resolved from the Cloud Service Provider's perspective, the cloud customer is informed according to the contractual agreements, about the actions taken.
Additonal Criteria-
Supplementary Information - About the Criteria-

1. Vue d’ensemble

Intitulé	Norme

1.1 Références

OPS-24 Involvement of Cloud Service Customers in the Event of Incidents

1.2 Exigences identifiées

1.3 Réglementations associées

2. Exigences identifiées

Exigences
Source	Exigence

3. Réglementations associées

Réglementations
Source	Réglementation

BSI -
EN: Publications of the Bundesamt für Sicherheit in der Informationstechnik (BSI, Federal Office for Information Security), https://www.bsi.bund.de/. This is not an official BSI website. Only the versions published by the BSI are authoritative.
- Cloud Computing Compliance Criteria Catalogue C5:2026: © BSI, licensed under CC BY-ND 4.0; content unchanged, converted into the GRCA format.
- Criteria Catalogue C3A – Criteria enabling Cloud Computing Autonomy: © BSI, licensed under CC BY-ND 4.0; content unchanged, converted into the GRCA format.
- Cloud Computing Compliance Criteria Catalogue C5:2020: © BSI, licensed under CC BY 4.0 according to the BSI C5 FAQ; converted into the GRCA format.
DE: Veröffentlichungen des Bundesamts für Sicherheit in der Informationstechnik (BSI), https://www.bsi.bund.de/. Kein amtlicher Auftritt des BSI. Maßgeblich sind allein die vom BSI veröffentlichten Fassungen.
- Kriterienkatalog Cloud Computing C5:2026, englische Fassung: © BSI, lizenziert unter CC BY-ND 4.0; Inhalt unverändert, in das GRCA-Format umgewandelt.
- Kriterienkatalog C3A – Criteria enabling Cloud Computing Autonomy: © BSI, lizenziert unter CC BY-ND 4.0; Inhalt unverändert, in das GRCA-Format umgewandelt.
- Kriterienkatalog Cloud Computing C5:2020, englische Fassung: © BSI, lizenziert unter CC BY 4.0 laut C5-FAQ des BSI; in das GRCA-Format umgewandelt.