+IR-07 Incident Response Assistance
---+IR-07(01) Automation Support for Availability of Information and Support
---+IR-07(02) Coordination with External Providers

IR-07 Incident Response Assistance

Control

Provide an incident response support resource, integral to the organizational incident response capability, that offers advice and assistance to users of the system for the handling and reporting of incidents.

Discussion

Incident response support resources provided by organizations include help desks, assistance groups, automated ticketing systems to open and track incident response tickets, and access to forensics services or consumer redress services, when required.

Assessment Objective

  1. an incident response support resource, integral to the organizational incident response capability, is provided;
  2. the incident response support resource offers advice and assistance to users of the system for the response and reporting of incidents.

Assessment Method

Examine

Incident response policy procedures addressing incident response assistance incident response plan system security plan privacy plan other relevant documents or records

Interview

Organizational personnel with incident response assistance and support responsibilities organizational personnel with access to incident response support and assistance capability organizational personnel with information security and privacy responsibilities

1. Vue d’ensemble

IR-07(01) Automation Support for Availability of Information and Support

Control

Increase the availability of incident response information and support using [Assignement: automated mechanisms].

Discussion

Automated mechanisms can provide a push or pull capability for users to obtain incident response assistance. For example, individuals may have access to a website to query the assistance capability, or the assistance capability can proactively send incident response information to users (general distribution or targeted) as part of increasing understanding of current response capabilities and support.

Assessment Objective

the availability of incident response information and support is increased using [Assignement: automated mechanisms].

Assessment Method

Examine

Incident response policy procedures addressing incident response assistance automated mechanisms supporting incident response support and assistance system design documentation system configuration settings and associated documentation incident response plan system security plan other relevant documents or records

Interview

Organizational personnel with incident response support and assistance responsibilities organizational personnel with access to incident response support and assistance capability organizational personnel with information security responsibilities
IR-07(02) Coordination with External Providers

Control

  1. Establish a direct, cooperative relationship between its incident response capability and external providers of system protection capability; and
  2. Identify organizational incident response team members to the external providers.

Discussion

External providers of a system protection capability include the Computer Network Defense program within the U.S. Department of Defense. External providers help to protect, monitor, analyze, detect, and respond to unauthorized activity within organizational information systems and networks. It may be beneficial to have agreements in place with external providers to clarify the roles and responsibilities of each party before an incident occurs.

Assessment Objective

  1. a direct, cooperative relationship is established between its incident response capability and external providers of the system protection capability;
  2. organizational incident response team members are identified to the external providers.

Assessment Method

Examine

Incident response policy procedures addressing incident response assistance incident response plan system security plan privacy plan other relevant documents or records

Interview

Organizational personnel with incident response support and assistance responsibilities external providers of system protection capability organizational personnel with information security and privacy responsibilities

1.1 Références

1.2 Exigences identifiées

1.3 Réglementations associées

2. Exigences identifiées

Exigences

3. Réglementations associées

Réglementations

Tickets liés

Liens
is blocked by IR-07 Incident Response Assistance – Assessment Procedure
is blocked by Incident Reporting Assistance