+CHAPTER III INFORMATION TO PASSENGERS
---+Article 10 Scope
------+Article 10 1.
------+Article 10 2.
------+Article 10 3.
---+Article 11 Information on the identity of the operating air carrier
------+Article 11 1.
------+Article 11 2.
------+Article 11 3.
------+Article 11 4.
------+Article 11 5.
------+Article 11 6.
---+Article 12 Right to reimbursement or re-routing
------+Article 12 1.
------+Article 12 2.
------+Article 12 3.
---+Article 13 Penalties

CHAPTER III INFORMATION TO PASSENGERS

1. Vue d’ensemble

Intitulé	Réglementation
Article 10 Scope
Article 11 Information on the identity of the operating air carrier
Article 12 Right to reimbursement or re-routing
Article 13 Penalties	Article 13 Penalties Member States shall ensure compliance with the rules set out in this Chapter and shall lay down penalties for infringement of these rules. The penalties shall be effective, proportionate and dissuasive.

Exigences
Source	Exigence

Normes
Source	Exigence