+CHAPTER II REGULATORY OVERSIGHT
---+Article 4 Provision of information
------+Article 4 1
------+Article 4 2
------+Article 4 3
------+Article 4 4
------+Article 4 5
------+Article 4 6
------+Article 4 7
---+Article 5 Transparency of cross-border tariffs
------+Article 5 1
------+Article 5 2
---+Article 6 Assessment of cross-border single-piece parcel tariffs
------+Article 6 1
------+Article 6 2
------+Article 6 3
------+Article 6 4
------+Article 6 5
------+Article 6 6
------+Article 6 7
------+Article 6 8
---+Article 7 Information to consumers

CHAPTER II REGULATORY OVERSIGHT

CHAPTER II REGULATORY OVERSIGHT

1. Vue d’ensemble

,
Article 4 Provision of information
Article 5 Transparency of cross-border tariffs
Article 6 Assessment of cross-border single-piece parcel tariffs
Article 7 Information to consumers

Article 7

Information to consumers

For contracts falling within the scope of Directive 2011/83/EU, all traders concluding sales contracts with consumers that include the sending of cross-border parcels shall, where possible and applicable, make available, at the pre-contractual stage, information about the cross-border delivery options in relation to the specific sales contract and charges payable by consumers for the cross-border parcel delivery, as well as, where applicable, their own complaints handling policies.

1.1 Références

1.2 Exigences identifiées

1.3 Normes associées

2. Exigences identifiées

Exigences

3. Normes associées

Normes