+O-IM-3-B Establish an incident response team

O-IM-3-B Establish an incident response team

Maturity level 3 objective of the practice: Mature incident management

Benefit: Efficient incident response independent of time, location, or type of incident

Short description: Employ a dedicated, well-trained incident response team.

Establish a dedicated incident response team, continuously available and responsible for continuous process improvement with the help of regular RCAs. For distributed organizations, define and document logistics rules for all relevant locations if sensible.

Document detailed incident response procedures and keep them up to date. Automate procedures where appropriate. Keep all resources necessary for these procedures (e.g., separate communicating infrastructure or reliable external location) ready to use. Detect and correct unavailability of these resources in a timely manner.

Carry out incident and emergency exercises regularly. Use the results for process improvement.

Define, gather, evaluate, and act upon metrics on the incident response process, including its continuous improvement.

1. Forbhreathnú

Teideal	Caighdeán

1.1 Tagairtí

1.2 Ceanglais aitheanta

1.3 Rialacháin ghaolmhara

2. Ceanglais aitheanta

Ceanglais
Foinse	Ceanglas

3. Rialacháin ghaolmhara

Rialacháin
Foinse	Rialáil

Saincheisteanna nasctha

Naisc
Cineál naisc	Saincheist
is blocked by	O-IM-3-B Do you have a dedicated incident response team available?

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