+Logging and Monitoring - Metadata Management Concept

Logging and Monitoring - Metadata Management Concept

Policies and instructions for the secure handling of metadata (usage data) are documented, communicated and provided according to SP-01 with regard to the following aspects:
• Metadata is collected and used solely for billing, incident management and security incident management purposes;
• Exclusively anonymous metadata to deploy and enhance the cloud service so that no conclusions can be drawn about the cloud customer or user;
• No commercial use;
• Storage for a fixed period reasonably related to the purposes of the collection;
• Immediate deletion if the purposes of the collection are fulfilled and further storage is no longer necessary.
• Provision to cloud customers according to contractual agreements.
Additonal CriteriaPersonal data is automatically removed from the log data before the Cloud Service Provider processes it as far as technically possible. The removal is done in a way that allows the Cloud Service Provider to continue to use the log data for the purpose for which it was collected.
Supplementary Information - About the CriteriaMetadata is all data that is generated by the Cloud Service Provider through the use of its service by the cloud customer and is not content-related data. This includes login/logout times, IP addresses, customer's GPS location, which resources (network, storage, computer) were used, which data was accessed when, with whom data was shared, with whom it was communicated, etc. This data is partly used for billing purposes and for (security) incident management. However, it can also be used to analyse customer behaviour (depending on the cloud service) and to make the decision making and work processes visible to the Cloud Service Provider. The criteria aim to provide a transparent and clear definition of the collection and use of metadata. In addition, metadata refers to data that is generated when the Cloud Service Provider accesses customer data (e.g. for indexing).

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