OPS-01.03B

The cloud service provider takes appropriate measures to ensure that they continue to meet the requirements agreed with cloud service customers for the provision of the cloud service in the event of capacity restrictions or outages regarding personnel and system components. This applies in particular to those relating to the dedicated use of system components, in accordance with the respective agreements.

Supplementary information

For economic reasons, cloud service providers typically strive for a high utilisation of system components (CPU, RAM, storage space, network). In multi-tenant environments, existing resources should still be shared between cloud service customers (clients) in such a way that service level agreements are adhered to. In this respect, proper planning and monitoring of system components is critical to the availability and competitiveness of the cloud service. If the procedures are not documented or are subject to a higher degree of confidentiality as a trade secret of the cloud service provider, the cloud service provider should be able to explain the procedures at least orally within the scope of this audit.

1. Panoramica

1.1 Riferimenti

1.2 Requisiti identificati

1.3 Regolamentazioni correlate

2. Requisiti identificati

3. Regolamentazioni correlate

Ticket collegati

• BSI -

  EN: Publications of the Bundesamt für Sicherheit in der Informationstechnik (BSI, Federal Office for Information Security), https://www.bsi.bund.de/. This is not an official BSI website. Only the versions published by the BSI are authoritative.

  • Cloud Computing Compliance Criteria Catalogue C5:2026: © BSI, licensed under CC BY-ND 4.0; content unchanged, converted into the GRCA format.
  • Criteria Catalogue C3A – Criteria enabling Cloud Computing Autonomy: © BSI, licensed under CC BY-ND 4.0; content unchanged, converted into the GRCA format.
  • Cloud Computing Compliance Criteria Catalogue C5:2020: © BSI, licensed under CC BY 4.0 according to the BSI C5 FAQ; converted into the GRCA format.

  DE: Veröffentlichungen des Bundesamts für Sicherheit in der Informationstechnik (BSI), https://www.bsi.bund.de/. Kein amtlicher Auftritt des BSI. Maßgeblich sind allein die vom BSI veröffentlichten Fassungen.

  • Kriterienkatalog Cloud Computing C5:2026, englische Fassung: © BSI, lizenziert unter CC BY-ND 4.0; Inhalt unverändert, in das GRCA-Format umgewandelt.
  • Kriterienkatalog C3A – Criteria enabling Cloud Computing Autonomy: © BSI, lizenziert unter CC BY-ND 4.0; Inhalt unverändert, in das GRCA-Format umgewandelt.
  • Kriterienkatalog Cloud Computing C5:2020, englische Fassung: © BSI, lizenziert unter CC BY 4.0 laut C5-FAQ des BSI; in das GRCA-Format umgewandelt.