+MA-05 Maintenance Personnel
---+MA-05(01) Individuals Without Appropriate Access
---+MA-05(02) Security Clearances for Classified Systems
---+MA-05(03) Citizenship Requirements for Classified Systems
---+MA-05(04) Foreign Nationals
---+MA-05(05) Non-system Maintenance
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MA-05 Maintenance Personnel
Control
- Establish a process for maintenance personnel authorization and maintain a list of authorized maintenance organizations or personnel;
- Verify that non-escorted personnel performing maintenance on the system possess the required access authorizations; and
- Designate organizational personnel with required access authorizations and technical competence to supervise the maintenance activities of personnel who do not possess the required access authorizations.
Discussion
Maintenance personnel refers to individuals who perform hardware or software maintenance on organizational systems, while [PE-2](#pe-2) addresses physical access for individuals whose maintenance duties place them within the physical protection perimeter of the systems. Technical competence of supervising individuals relates to the maintenance performed on the systems, while having required access authorizations refers to maintenance on and near the systems. Individuals not previously identified as authorized maintenance personnel—such as information technology manufacturers, vendors, systems integrators, and consultants—may require privileged access to organizational systems, such as when they are required to conduct maintenance activities with little or no notice. Based on organizational assessments of risk, organizations may issue temporary credentials to these individuals. Temporary credentials may be for one-time use or for very limited time periods.
Assessment Objective
- a process for maintenance personnel authorization is established;
- a list of authorized maintenance organizations or personnel is maintained;
- non-escorted personnel performing maintenance on the system possess the required access authorizations;
- organizational personnel with required access authorizations and technical competence is/are designated to supervise the maintenance activities of personnel who do not possess the required access authorizations.
Assessment Method
Examine
Maintenance policy
procedures addressing maintenance personnel
service provider contracts
service-level agreements
list of authorized personnel
maintenance records
access control records
system security plan
other relevant documents or records
Interview
Organizational personnel with system maintenance responsibilities
organizational personnel with information security responsibilities
1. Panoramica
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Standard |
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MA-05(01) Individuals Without Appropriate Access
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Control
- Implement procedures for the use of maintenance personnel that lack appropriate security clearances or are not U.S. citizens, that include the following requirements:
- Maintenance personnel who do not have needed access authorizations, clearances, or formal access approvals are escorted and supervised during the performance of maintenance and diagnostic activities on the system by approved organizational personnel who are fully cleared, have appropriate access authorizations, and are technically qualified; and
- Prior to initiating maintenance or diagnostic activities by personnel who do not have needed access authorizations, clearances or formal access approvals, all volatile information storage components within the system are sanitized and all nonvolatile storage media are removed or physically disconnected from the system and secured; and
- Develop and implement [Assignement: alternate controls] in the event a system component cannot be sanitized, removed, or disconnected from the system.
Discussion
Procedures for individuals who lack appropriate security clearances or who are not U.S. citizens are intended to deny visual and electronic access to classified or controlled unclassified information contained on organizational systems. Procedures for the use of maintenance personnel can be documented in security plans for the systems.
Assessment Objective
- procedures for the use of maintenance personnel who lack appropriate security clearances or are not U.S. citizens are implemented and include approved organizational personnel who are fully cleared, have appropriate access authorizations, and are technically qualified escorting and supervising maintenance personnel without the needed access authorization during the performance of maintenance and diagnostic activities;
- procedures for the use of maintenance personnel who lack appropriate security clearances or are not U.S. citizens are implemented and include all volatile information storage components within the system being sanitized and all non-volatile storage media being removed or physically disconnected from the system and secured prior to initiating maintenance or diagnostic activities;
- [Assignement: alternate controls] are developed and implemented in the event that a system cannot be sanitized, removed, or disconnected from the system.
Assessment Method
Examine
Maintenance policy
procedures addressing maintenance personnel
system media protection policy
physical and environmental protection policy
list of maintenance personnel requiring escort/supervision
maintenance records
access control records
system security plan
other relevant documents or records
Interview
Organizational personnel with system maintenance responsibilities
organizational personnel with personnel security responsibilities
organizational personnel with physical access control responsibilities
organizational personnel with information security responsibilities
organizational personnel responsible for media sanitization
system/network administrators
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MA-05(02) Security Clearances for Classified Systems
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Control
Verify that personnel performing maintenance and diagnostic activities on a system processing, storing, or transmitting classified information possess security clearances and formal access approvals for at least the highest classification level and for compartments of information on the system.
Discussion
Personnel who conduct maintenance on organizational systems may be exposed to classified information during the course of their maintenance activities. To mitigate the inherent risk of such exposure, organizations use maintenance personnel that are cleared (i.e., possess security clearances) to the classification level of the information stored on the system.
Assessment Objective
- personnel performing maintenance and diagnostic activities on a system processing, storing, or transmitting classified information possess security clearances for at least the highest classification level and for compartments of information on the system;
- personnel performing maintenance and diagnostic activities on a system processing, storing, or transmitting classified information possess formal access approvals for at least the highest classification level and for compartments of information on the system.
Assessment Method
Examine
Maintenance policy
procedures addressing maintenance personnel
personnel records
maintenance records
access control records
access credentials
access authorizations
system security plan
other relevant documents or records
Interview
Organizational personnel with system maintenance responsibilities
organizational personnel with personnel security responsibilities
organizational personnel with physical access control responsibilities
organizational personnel with information security responsibilities
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MA-05(03) Citizenship Requirements for Classified Systems
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Control
Verify that personnel performing maintenance and diagnostic activities on a system processing, storing, or transmitting classified information are U.S. citizens.
Discussion
Personnel who conduct maintenance on organizational systems may be exposed to classified information during the course of their maintenance activities. If access to classified information on organizational systems is restricted to U.S. citizens, the same restriction is applied to personnel performing maintenance on those systems.
Assessment Objective
personnel performing maintenance and diagnostic activities on a system processing, storing, or transmitting classified information are U.S. citizens.
Assessment Method
Examine
Maintenance policy
procedures addressing maintenance personnel
personnel records
maintenance records
access control records
access credentials
access authorizations
system security plan
other relevant documents or records
Interview
Organizational personnel with system maintenance responsibilities
organizational personnel with personnel security responsibilities
organizational personnel with information security responsibilities
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MA-05(04) Foreign Nationals
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Control
Ensure that:- Foreign nationals with appropriate security clearances are used to conduct maintenance and diagnostic activities on classified systems only when the systems are jointly owned and operated by the United States and foreign allied governments, or owned and operated solely by foreign allied governments; and
- Approvals, consents, and detailed operational conditions regarding the use of foreign nationals to conduct maintenance and diagnostic activities on classified systems are fully documented within Memoranda of Agreements.
Discussion
Personnel who conduct maintenance and diagnostic activities on organizational systems may be exposed to classified information. If non-U.S. citizens are permitted to perform maintenance and diagnostics activities on classified systems, then additional vetting is required to ensure agreements and restrictions are not being violated.
Assessment Objective
- foreign nationals with appropriate security clearances are used to conduct maintenance and diagnostic activities on classified systems only when the systems are jointly owned and operated by the United States and foreign allied governments or owned and operated solely by foreign allied governments;
- approvals regarding the use of foreign nationals to conduct maintenance and diagnostic activities on classified systems are fully documented within Memoranda of Agreements;
- consents regarding the use of foreign nationals to conduct maintenance and diagnostic activities on classified systems are fully documented within Memoranda of Agreements;
- detailed operational conditions regarding the use of foreign nationals to conduct maintenance and diagnostic activities on classified systems are fully documented within Memoranda of Agreements.
Assessment Method
Examine
Maintenance policy
procedures addressing maintenance personnel
system media protection policy
access control policy and procedures
physical and environmental protection policy and procedures
memorandum of agreement
maintenance records
access control records
access credentials
access authorizations
system security plan
other relevant documents or records
Interview
Organizational personnel with system maintenance responsibilities, organizational personnel with personnel security responsibilities
organizational personnel managing memoranda of agreements
organizational personnel with information security responsibilities
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MA-05(05) Non-system Maintenance
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Control
Ensure that non-escorted personnel performing maintenance activities not directly associated with the system but in the physical proximity of the system, have required access authorizations.
Discussion
Personnel who perform maintenance activities in other capacities not directly related to the system include physical plant personnel and custodial personnel.
Assessment Objective
non-escorted personnel performing maintenance activities not directly associated with the system but in the physical proximity of the system have required access authorizations.
Assessment Method
Examine
Maintenance policy
procedures addressing maintenance personnel
system media protection policy
access control policy and procedures
physical and environmental protection policy and procedures
maintenance records
access control records
access authorizations
system security plan
other relevant documents or records
Interview
Organizational personnel with system maintenance responsibilities
organizational personnel with personnel security responsibilities
organizational personnel with physical access control responsibilities
organizational personnel with information security responsibilities
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1.1 Riferimenti
1.2 Requisiti identificati
1.3 Regolamentazioni correlate
2. Requisiti identificati
Requisiti
| Fonte |
Requisito |
3. Regolamentazioni correlate
Regolamentazioni
| Fonte |
Regolamentazione |
Ticket collegati
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