+CP-08(01) [M] Priority of Service Provisions

CP-08(01) [M] Priority of Service Provisions

Control

  1. Develop primary and alternate telecommunications service agreements that contain priority-of-service provisions in accordance with availability requirements (including recovery time objectives); and
  2. Request Telecommunications Service Priority for all telecommunications services used for national security emergency preparedness if the primary and/or alternate telecommunications services are provided by a common carrier.

Discussion

Organizations consider the potential mission or business impact in situations where telecommunications service providers are servicing other organizations with similar priority of service provisions. Telecommunications Service Priority (TSP) is a Federal Communications Commission (FCC) program that directs telecommunications service providers (e.g., wireline and wireless phone companies) to give preferential treatment to users enrolled in the program when they need to add new lines or have their lines restored following a disruption of service, regardless of the cause. The FCC sets the rules and policies for the TSP program, and the Department of Homeland Security manages the TSP program. The TSP program is always in effect and not contingent on a major disaster or attack taking place. Federal sponsorship is required to enroll in the TSP program.

Assessment Objective

    1. primary telecommunications service agreements that contain priority-of-service provisions in accordance with availability requirements (including recovery time objectives) are developed;
    2. alternate telecommunications service agreements that contain priority-of-service provisions in accordance with availability requirements (including recovery time objectives) are developed;
  2. Telecommunications Service Priority is requested for all telecommunications services used for national security emergency preparedness if the primary and/or alternate telecommunications services are provided by a common carrier.

Assessment Method

Examine

Contingency planning policy procedures addressing primary and alternate telecommunications services contingency plan primary and alternate telecommunications service agreements Telecommunications Service Priority documentation system security plan other relevant documents or records

Interview

Organizational personnel with contingency plan telecommunications responsibilities organizational personnel with system recovery responsibilities organizational personnel with information security responsibilities organizational personnel with responsibility for acquisitions/contractual agreements

1. Panoramica

1.1 Riferimenti

1.2 Requisiti identificati

1.3 Regolamentazioni correlate

2. Requisiti identificati

Requisiti

3. Regolamentazioni correlate

Regolamentazioni

Ticket collegati

Collegamenti
is blocked by CP-08(01) [M] Priority of Service Provisions – Assessment Procedure
is blocked by Telecommunications Priority of Service Provisions