+Article 19 4.

Article 19 4.

Member States shall establish contact points which shall be accessible at least by electronic means and from which recipients and service providers may:

(a) 

obtain general information on contractual rights and obligations as well as on the complaint and redress mechanisms available in the event of disputes, including practical aspects involved in the use of such mechanisms;

(b) 

obtain the details of authorities, associations or organisations from which they may obtain further information or practical assistance.

1. Panoramica

,

1.1 Riferimenti

1.2 Requisiti identificati

1.3 Standard correlati

2. Requisiti identificati

Requisiti

3. Standard correlati

Standard