+Stakeholder Notification of Changes

Stakeholder Notification of Changes

Description

Mechanisms exist to ensure stakeholders are made aware of and understand the impact of proposed changes.

Possible Solutions & Considerations

Micro-Small Business (<10 staff) / BLS Firm Size Classes 1-2

∙ Change management procedures
∙ Change Control Board (CCB)
∙ VisibleOps (https://itpi.org)
∙ ITIL 4 (https://axelos.com)

Small Business (10-49 staff) / BLS Firm Size Classes 3-4

∙ Change management procedures
∙ Change Control Board (CCB)
∙ VisibleOps (https://itpi.org)
∙ ITIL 4 (https://axelos.com)

Medium Business (50-249 staff) / BLS Firm Size Classes 5-6

∙ Change management procedures
∙ Change Control Board (CCB)
∙ VisibleOps (https://itpi.org)
∙ ITIL 4 (https://axelos.com)

Large Business (250-999 staff) / BLS Firm Size Classes 7-8

∙ Change management procedures
∙ Change Control Board (CCB)
∙ VisibleOps (https://itpi.org)
∙ ITIL 4 (https://axelos.com)

Enterprise (> 1,000 staff) / BLS Firm Size Class 9

∙ Change management procedures
∙ Change Control Board (CCB)
∙ VisibleOps (https://itpi.org)
∙ ITIL 4 (https://axelos.com)

SCR-CMM

Level 0 Not Performed

Practices are non-existent, based on the inability to demonstrate an implemented and operational capability. A reasonable person would conclude the control is not being performed.

Level 1 Performed Informally

Change Management (CHG) domain capabilities are ad hoc and inconsistent. Capability criteria associated with this control may include:
▪ Policies, standards & procedures associated with CHG domain capabilities provide limited coverage due to the depth and breadth of the existing documentation.
▪ Change management-related activities are decentralized (e.g., a localized/regionalized function) and uses non-standardized methods to implement secure, resilient and compliant practices.
▪ Limited information is provided to stakeholders about proposed changes.

Level 2 Planned Tracked

Change Management (CHG) capabilities are requirements-driven, but are not standardized across the entity (e.g., local/regional level consistency). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with CHG domain capabilities are formally documented and centrally-managed by the entity.
▪ Standardized Operating Procedures (SOP) associated with CHG domain capabilities are documented and maintained by process owners.
▪ IT and/or cybersecurity personnel work with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with CHG domain capabilities to address applicable statutory, regulatory and/or contractual requirements for Technology Assets, Applications, Services and/or Data (TAASD).
▪ Change management-related controls are primarily administrative and preventative in nature (e.g., policies, standards and procedures & guidelines).
▪ Change management may be a defined function (e.g., team or department) or assigned as an additional duty to existing IT and/or cybersecurity personnel.
▪ Business stakeholders and process owners ensure changes to Technology Assets, Applications and/or Services (TAAS) within the System Development Lifecycle (SDLC) are controlled through formal change control procedures.

Level 3 Well Defined

Change Management (CHG) capabilities are standardized across the entity for applicability to People, Processes, Technologies, Data and/or Facilities (PPTDF) to ensure consistency for Technology Assets, Applications, Services and/or Data (TAASD). Capability criteria associated with this control reasonably expect the following criteria to exist:
▪ Policies and standards associated with CHG domain capabilities are formally documented and centrally-managed by the entity's Governance, Risk & Compliance (GRC) team, or similar function.
▪ Standardized Operating Procedures (SOP) associated with CHG domain capabilities are well-documented and kept current by process owners.
▪ A centralized Change Management Office (CMO), or similar function, is appropriately staffed and supported to implement and maintain CHG domain capabilities.
▪ Technical procedures (e.g., ITIL change enablement) are utilized along with change management governance capabilities (e.g., Change Advisory Board (CAB)) to ensure successful, efficient and secure change management operations.
▪ The entity's Governance, Risk & Compliance (GRC) team, or similar function, works with business stakeholders and process owners to appropriately scope and reasonably implement cybersecurity and data protection controls associated with CHG domain capabilities to address Minimum Compliance Requirements (MCR) (e.g., applicable statutory, regulatory and/or contractual requirements) and Discretionary Security Requirements (DSR) (e.g., entity-required controls).
▪ An implemented and operational capability exists to ensure stakeholders are made aware of and understand the impact of proposed changes.

Level 4 Quantitatively Controlled

Utilize SCR-CMM Level 3 criteria definitions:
▪ There are no defined Level 4 criteria, since it is reasonable to assume a quantitatively-controlled process is not necessary to operationalize this control.
▪ While it may be possible to develop “metrics-driven” capabilities for this control, the criteria would be organization-specific to define.

Level 5 Continuously Improving

Utilize SCR-CMM Level 3 or Level 4 (if available) criteria definitions:
▪ There are no defined Level 5 criteria, since it is reasonable to assume a continuously-improving process is not necessary to operationalize this control.
▪ Level 5 capabilities should be considered “world-class” where the control builds on Level 4 capabilities, but are continuously improving through Artificial Intelligence (AI) and/or Machine Learning (ML) technologies.
▪ While it may be possible to develop responsive capabilities for this control through the use of AI and/or ML technologies, the criteria would be organization-specific to define.

1. Apžvalga

1.1 Nuorodos

1.2 Nustatyti reikalavimai

1.3 Susiję teisės aktai

2. Nustatyti reikalavimai

Reikalavimai

3. Susiję teisės aktai

Teisės aktai
EULAW 17 straipsnis IRT pakeitimų valdymas
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Susietos užduotys

Saitai
is related to Annual
is related to relative Control Weighting = 09
is related to Process
is related to Protect
is related to SCRM Focus Tier 3 TACTICAL
blocks Loss of Accountability / Attribution
blocks Unauthorized Privilege Elevation
blocks Loss, Theft or Damage of Assets
blocks Unauthorized Modification / Loss of System Integrity
blocks Business / Service Interruption
blocks System / Data Compromise (Technical Vector)
blocks System / Service Compromise
blocks Uncontrolled Internal Security / Privacy Exposure
blocks Lack of oversight of internal controls
blocks Loss of Investigative / Evidentiary Capability
is related to SCRM Focus Tier 2 OPERATIONAL
blocks Reduced Operational Productivity
blocks Contractual Default / Termination
blocks Unreliable Assurance / Decision Information
blocks Delayed Containment / Increased Incident Impact
blocks Drought & Water Shortage
blocks Earthquakes
blocks Fire & Wildfires
blocks Floods
blocks Hurricanes & Tropical Storms
blocks Landslides & Debris Flow
blocks Pandemic (Disease) Outbreaks
blocks Severe Weather
blocks Space Weather
blocks Thunderstorms & Lightning
blocks Tornadoes
blocks Tsunamis
blocks Volcanoes
blocks Winter Storms & Extreme Cold
blocks Malicious Cyber Activity
blocks Utility Service Disruption
blocks Dysfunctional Management Practices
blocks Human Error
blocks Technical / Mechanical Failure
blocks Data Quality Degradation / Data Poisoning
blocks Fraud, Corruption and/or Intentional Criminal Conduct
blocks Conflict of Interest (COI) / Undue Influence / Insider Misconduct
blocks Workforce Shortage / Loss of Critical Skills / Labor Disruption
blocks Infrastructure Failure / Degradation
blocks OIS-03.05B
blocks OPS-03.02B
blocks CRY-05.04B
blocks DEV-03.01B
blocks DEV-06.01AC
blocks DEV-10.02B
blocks SSO-05.06B
blocks BCM-04.02AC
blocks PSS-01.01AC
blocks PSS-11.01B
blocks PSS-12.04B
is blocked by CHG-08 Stakeholder Notification of Changes – Assessment Procedure
blocks CM-09 Configuration Management Plan
blocks CM-09 [M] Configuration Management Plan
blocks CM-09 [H] Configuration Management Plan
blocks 03.04.11 Information Location
  • Secure Controls Framework -

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