3.5.3 Measurement in Support of Customer Experience Outcomes

A primary goal of continuous improvement is to enhance customer experience, usability, and accessibility outcomes for different user populations. As a result, the metrics collected by organizations SHOULD be further evaluated to provide insights into the performance of their identity management systems for their supported communities. Where possible, these efforts SHOULD avoid the collection of additional personal information and instead use informed analyses of proxy data to identify potential performance issues. This can include comparing and filtering the metrics to understand deviations in performance across different user populations based on other available data, such as zip code, geographic region, age, or sex.

1. Ħarsa ġenerali

1.1 Referenzi

1.2 Rekwiżiti identifikati

1.3 Regolamenti relatati

2. Rekwiżiti identifikati

3. Regolamenti relatati

• NIST -

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