+CP-08 Telecommunications Services
---+CP-08(01) Priority of Service Provisions
---+CP-08(02) Single Points of Failure
---+CP-08(03) Separation of Primary and Alternate Providers
---+CP-08(04) Provider Contingency Plan
---+CP-08(05) Alternate Telecommunication Service Testing

CP-08 Telecommunications Services

Control

Establish alternate telecommunications services, including necessary agreements to permit the resumption of [Assignement: system operations] for essential mission and business functions within [Assignement: time period] when the primary telecommunications capabilities are unavailable at either the primary or alternate processing or storage sites.

Discussion

Telecommunications services (for data and voice) for primary and alternate processing and storage sites are in scope for [CP-8](#cp-8) . Alternate telecommunications services reflect the continuity requirements in contingency plans to maintain essential mission and business functions despite the loss of primary telecommunications services. Organizations may specify different time periods for primary or alternate sites. Alternate telecommunications services include additional organizational or commercial ground-based circuits or lines, network-based approaches to telecommunications, or the use of satellites. Organizations consider factors such as availability, quality of service, and access when entering into alternate telecommunications agreements.

Assessment Objective

alternate telecommunications services, including necessary agreements to permit the resumption of [Assignement: system operations] , are established for essential mission and business functions within [Assignement: time period] when the primary telecommunications capabilities are unavailable at either the primary or alternate processing or storage sites.

Assessment Method

Examine

Contingency planning policy procedures addressing alternate telecommunications services contingency plan primary and alternate telecommunications service agreements system security plan other relevant documents or records

Interview

Organizational personnel with contingency plan telecommunications responsibilities organizational personnel with system recovery responsibilities organizational personnel with knowledge of requirements for mission and business functions organizational personnel with information security responsibilities organizational personnel with responsibility for acquisitions/contractual agreements

1. Ħarsa ġenerali

CP-08(01) Priority of Service Provisions

Control

  1. Develop primary and alternate telecommunications service agreements that contain priority-of-service provisions in accordance with availability requirements (including recovery time objectives); and
  2. Request Telecommunications Service Priority for all telecommunications services used for national security emergency preparedness if the primary and/or alternate telecommunications services are provided by a common carrier.

Discussion

Organizations consider the potential mission or business impact in situations where telecommunications service providers are servicing other organizations with similar priority of service provisions. Telecommunications Service Priority (TSP) is a Federal Communications Commission (FCC) program that directs telecommunications service providers (e.g., wireline and wireless phone companies) to give preferential treatment to users enrolled in the program when they need to add new lines or have their lines restored following a disruption of service, regardless of the cause. The FCC sets the rules and policies for the TSP program, and the Department of Homeland Security manages the TSP program. The TSP program is always in effect and not contingent on a major disaster or attack taking place. Federal sponsorship is required to enroll in the TSP program.

Assessment Objective

    1. primary telecommunications service agreements that contain priority-of-service provisions in accordance with availability requirements (including recovery time objectives) are developed;
    2. alternate telecommunications service agreements that contain priority-of-service provisions in accordance with availability requirements (including recovery time objectives) are developed;
  2. Telecommunications Service Priority is requested for all telecommunications services used for national security emergency preparedness if the primary and/or alternate telecommunications services are provided by a common carrier.

Assessment Method

Examine

Contingency planning policy procedures addressing primary and alternate telecommunications services contingency plan primary and alternate telecommunications service agreements Telecommunications Service Priority documentation system security plan other relevant documents or records

Interview

Organizational personnel with contingency plan telecommunications responsibilities organizational personnel with system recovery responsibilities organizational personnel with information security responsibilities organizational personnel with responsibility for acquisitions/contractual agreements
CP-08(02) Single Points of Failure

Control

Obtain alternate telecommunications services to reduce the likelihood of sharing a single point of failure with primary telecommunications services.

Discussion

In certain circumstances, telecommunications service providers or services may share the same physical lines, which increases the vulnerability of a single failure point. It is important to have provider transparency for the actual physical transmission capability for telecommunication services.

Assessment Objective

alternate telecommunications services to reduce the likelihood of sharing a single point of failure with primary telecommunications services are obtained.

Assessment Method

Examine

Contingency planning policy procedures addressing primary and alternate telecommunications services contingency plan primary and alternate telecommunications service agreements system security plan other relevant documents or records

Interview

Organizational personnel with contingency plan telecommunications responsibilities organizational personnel with system recovery responsibilities primary and alternate telecommunications service providers organizational personnel with information security responsibilities
CP-08(03) Separation of Primary and Alternate Providers

Control

Obtain alternate telecommunications services from providers that are separated from primary service providers to reduce susceptibility to the same threats.

Discussion

Threats that affect telecommunications services are defined in organizational assessments of risk and include natural disasters, structural failures, cyber or physical attacks, and errors of omission or commission. Organizations can reduce common susceptibilities by minimizing shared infrastructure among telecommunications service providers and achieving sufficient geographic separation between services. Organizations may consider using a single service provider in situations where the service provider can provide alternate telecommunications services that meet the separation needs addressed in the risk assessment.

Assessment Objective

alternate telecommunications services from providers that are separated from primary service providers are obtained to reduce susceptibility to the same threats.

Assessment Method

Examine

Contingency planning policy procedures addressing primary and alternate telecommunications services contingency plan primary and alternate telecommunications service agreements alternate telecommunications service provider site primary telecommunications service provider site other relevant documents or records

Interview

Organizational personnel with contingency plan telecommunications responsibilities organizational personnel with system recovery responsibilities primary and alternate telecommunications service providers organizational personnel with information security responsibilities
CP-08(04) Provider Contingency Plan

Control

  1. Require primary and alternate telecommunications service providers to have contingency plans;
  2. Review provider contingency plans to ensure that the plans meet organizational contingency requirements; and
  3. Obtain evidence of contingency testing and training by providers [Assignement: organization-defined frequency].

Discussion

Reviews of provider contingency plans consider the proprietary nature of such plans. In some situations, a summary of provider contingency plans may be sufficient evidence for organizations to satisfy the review requirement. Telecommunications service providers may also participate in ongoing disaster recovery exercises in coordination with the Department of Homeland Security and state and local governments. Organizations may use these types of activities to satisfy evidentiary requirements related to service provider contingency plan reviews, testing, and training.

Assessment Objective

    1. primary telecommunications service providers are required to have contingency plans;
    2. alternate telecommunications service providers are required to have contingency plans;
  2. provider contingency plans are reviewed to ensure that the plans meet organizational contingency requirements;
    1. evidence of contingency testing by providers is obtained [Assignement: frequency].
    2. evidence of contingency training by providers is obtained [Assignement: frequency].

Assessment Method

Examine

Contingency planning policy procedures addressing primary and alternate telecommunications services contingency plan provider contingency plans evidence of contingency testing/training by providers primary and alternate telecommunications service agreements system security plan other relevant documents or records

Interview

Organizational personnel with contingency planning, plan implementation, and testing responsibilities primary and alternate telecommunications service providers organizational personnel with information security responsibilities organizational personnel with responsibility for acquisitions/contractual agreements
CP-08(05) Alternate Telecommunication Service Testing

Control

Test alternate telecommunication services [Assignement: frequency].

Discussion

Alternate telecommunications services testing is arranged through contractual agreements with service providers. The testing may occur in parallel with normal operations to ensure that there is no degradation in organizational missions or functions.

Assessment Objective

alternate telecommunications services are tested [Assignement: frequency].

Assessment Method

Examine

Contingency planning policy procedures addressing alternate telecommunications services contingency plan evidence of testing alternate telecommunications services alternate telecommunications service agreements system security plan other relevant documents or records

Interview

Organizational personnel with contingency planning, plan implementation, and testing responsibilities alternate telecommunications service providers organizational personnel with information security responsibilities

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1.3 Regolamenti relatati

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