+3.15.1 Requirements for Trusted Referees

3.15.1 Requirements for Trusted Referees

Trusted referees are used to increase access to online services by facilitating the identity proofing and enrollment of individuals who are otherwise unable to prove their identities using the usual identity proofing process for a specific IAL. A non-exhaustive list of examples of individuals who may need the assistance of trusted referees includes those who do not possess and cannot obtain the required identity evidence, persons with disabilities, older individuals, persons experiencing homelessness, individuals with limited access to online services or computing devices, persons without a bank account or with limited credit history, victims of identity theft, individuals displaced or affected by natural disasters, and children under 18. Trusted referees can be provided by the CSP, a third party, or an RP. The following requirements apply whenever trusted referees are used:

The CSP SHALL notify the public of the availability of trusted referee services and how such services are obtained.
The CSP SHALL establish written policies and procedures for the use of trusted referees as part of its practice statement, as specified in Sec. 3.1.
The CSP SHALL train and certify its trusted referees to make risk-based decisions that allow applicants to be successfully identity-proofed based on their unique circumstances. At a minimum, such training SHALL include:
Document identification and validation, such as common templates, security features, layouts, and topography (see Sec. 3.13)
Indicators of fraudulent documents, such as damage, tampering, modification, fabrication, or forgery (see Sec. 3.13)
Facial image comparisons to verify applicants against presented documents (see Sec. 3.12)
Indicators of social engineering exhibited by an applicant, such as distress, confusion, or coercion
An annual review of the trusted referee’s abilities to visually inspect evidence and make visual facial image comparisons (see Sec. 3.12)
The CSP SHALL establish a record of any identity proofing session that involves a trusted referee, including the reasons why a trusted referee was used (e.g., automated process failure, applicant request, established exception policy), the identity of the trusted referee, what evidence was presented, which processes were completed (e.g., validation or verification), and the trusted referee’s decision and, if negative, their rationale.
The CSP MAY offer trusted referee services for either on-site attended or remote attended sessions. These sessions SHALL be consistent with the requirements of these proofing types based on the IAL of the proofing event.

1. Overzicht

1.1 Referenties

1.2 Geïdentificeerde eisen

1.3 Gerelateerde regelingen

2. Geïdentificeerde eisen

Eisen

3. Gerelateerde regelingen

Regelingen
  • NIST -

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