SOV-5-02 Hardware Dependencies

The cloud service provider MUST maintain a documented inventory of the hardware components used to provide cloud services. A list of the relevant hardware suppliers and their country or countries MUST be compiled and available on demand to cloud service customers.

The cloud service provider MUST maintain a risk-based process for identifying and mitigating dependencies on hardware suppliers relevant to the operation of the cloud service. Where critical dependencies are identified, the cloud service provider MUST implement mitigation strategies and maintain architectural flexibility enabling substitution of hardware components. If it is not technically and operationally feasible, this information MUST be adequately provided to the cloud service customer.

It is acceptable that this is only made available to the customer if he has agreed to keep the information confidential and not publicly disclose it.