OPS-24.01AC

The cloud service provider defines and documents procedures in contractual agreements with cloud service customers that specify the involvement of the customer in confirming, within a specified time period, that a resolution has effectively addressed the root cause of an incident.

1. Visão geral

1.1 Referências

1.2 Requisitos identificados

1.3 Regulamentos relacionados

2. Requisitos identificados

3. Regulamentos relacionados

Pedidos ligados

• BSI -

  EN: Publications of the Bundesamt für Sicherheit in der Informationstechnik (BSI, Federal Office for Information Security), https://www.bsi.bund.de/. This is not an official BSI website. Only the versions published by the BSI are authoritative.

  • Cloud Computing Compliance Criteria Catalogue C5:2026: © BSI, licensed under CC BY-ND 4.0; content unchanged, converted into the GRCA format.
  • Criteria Catalogue C3A – Criteria enabling Cloud Computing Autonomy: © BSI, licensed under CC BY-ND 4.0; content unchanged, converted into the GRCA format.
  • Cloud Computing Compliance Criteria Catalogue C5:2020: © BSI, licensed under CC BY 4.0 according to the BSI C5 FAQ; converted into the GRCA format.

  DE: Veröffentlichungen des Bundesamts für Sicherheit in der Informationstechnik (BSI), https://www.bsi.bund.de/. Kein amtlicher Auftritt des BSI. Maßgeblich sind allein die vom BSI veröffentlichten Fassungen.

  • Kriterienkatalog Cloud Computing C5:2026, englische Fassung: © BSI, lizenziert unter CC BY-ND 4.0; Inhalt unverändert, in das GRCA-Format umgewandelt.
  • Kriterienkatalog C3A – Criteria enabling Cloud Computing Autonomy: © BSI, lizenziert unter CC BY-ND 4.0; Inhalt unverändert, in das GRCA-Format umgewandelt.
  • Kriterienkatalog Cloud Computing C5:2020, englische Fassung: © BSI, lizenziert unter CC BY 4.0 laut C5-FAQ des BSI; in das GRCA-Format umgewandelt.