+OPS.1.2.5.A10 Management of Remote Maintenance Tools (S)

OPS.1.2.5.A10 Management of Remote Maintenance Tools (S)

Organisational management processes describing how to handle the selected tools SHOULD be established. Operating instructions describing how to use these remote maintenance tools SHOULD be available. In addition to general training, model procedures for passive and active remote maintenance SHOULD be established and communicated. In addition to general training, the IT Operation Department SHOULD be made specifically aware of and trained in using remote maintenance tools. A contact person SHOULD be appointed for all technical issues related to remote maintenance tools.

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1.2 Requisitos identificados

1.3 Regulamentos relacionados

2. Requisitos identificados

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