+Capacity Management - Planning

Capacity Management - Planning

The planning of capacities and resources (personnel and IT resources) follows an established procedure in order to avoid possible capacity bottlenecks. The procedures include forecasting future capacity requirements in order to identify usage trends and manage system overload.
Cloud Service Providers take appropriate measures to ensure that they continue to meet the requirements agreed with cloud customers for the provision of the cloud service in the event of capacity bottlenecks or outages regarding personnel and IT resources, in particular those relating to the dedicated use of system components, in accordance with the respective agreements.
Additonal CriteriaThe forecasts are considered in accordance with the service level agreement for planning and preparing the provisioning.
Supplementary Information - About the CriteriaFor economic reasons, Cloud Service Providers typically strive for a high utilisation of IT resources (CPU, RAM, storage space, network). In multi-tenant environments, existing resources must still be shared between cloud users (clients) in such a way that service level agreements are adhered to. In this respect, proper planning and monitoring of IT resources is critical to the availability and competitiveness of the cloud service. If the procedures are not documented or are subject to a higher degree of confidentiality as a trade secret of the Cloud Service Provider, the Cloud Service Provider must be able to explain the procedures at least orally within the scope of this audit.
Cloud customers must use appropriate controls to ensure that the capacity and resource requirements to be covered by the Cloud Service Provider are planned and reflected in the SLA with the Cloud Service Provider. The requirements can also be reviewed regularly through appropriate controls and the SLA can be adjusted accordingly.

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