SOV-6-02 Continuous Service Delivery

In the event of disconnection of third parties, the cloud service provider MUST maintain documented contingency strategies ensuring continued secure delivery of the cloud services. These strategies may include alternative software suppliers, internal remediation capabilities, or compensating security controls.

In the event of disruption or loss of an external software vendor, the cloud service provider MUST maintain the capability to remediate software vulnerabilities and implement necessary changes.

The cloud provider MUST maintain specialized engineering talent and local build-environments necessary to compile, test, and deploy emergency security patches to the cloud services independently of third parties.