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+Capacity Management - Monitoring |
Capacity Management - MonitoringTechnical and organisational safeguards for the monitoring and provisioning and de-provisioning of cloud services are defined. Thus, the Cloud Service Provider ensures that resources are provided and/or services are rendered according to the contractual agreements and that compliance with the service level agreements is ensured.Additonal CriteriaTo monitor capacity and availability, the relevant information is available to the cloud customer in a self-service portal. Supplementary Information - About the CriteriaTechnical and organisational measures typically include: • Use of monitoring tools with alarm function when defined threshold values are exceeded; • Process for correlating events and interface to incident management; • Continuous monitoring of the systems by qualified personnel; and • Redundancies in the IT systems. 1. Prehľad
1.1 Odkazy1.2 Identifikované požiadavky1.3 Súvisiace predpisy2. Identifikované požiadavky
3. Súvisiace predpisy
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