3.3.2 The relevant entities shall, where appropriate, communicate the event reporting mechanism to their …

Requirement

The relevant entities shall, where appropriate, communicate the event reporting mechanism to their suppliers and customers and shall regularly train their employees how to use the mechanism.

Guidance

• Make appropriate means for reporting available to personnel and the entity’s suppliers and customers.
• Consider anonymous reporting to encourage individuals to report security events without fear of reprisal.
• Take into account legal obligations to report an incident to the competent authorities (and CSIRTs) in line with the NIS2 Directive Articles 23 and 30, including any obligations about when the incident should be reported.
• Regularly remind stakeholders of the reporting mechanism through email newsletters, posters and other communication channels.
• Conduct regular exercises or simulations to test the effectiveness of the reporting mechanism.

Examples of evidence

• Evidence of past communications and event reporting.
• Documented procedures for communicating about events, describing (indicative, non-exhaustive list:
  • reasons/motivations for communicating or reporting (business reasons and legal reasons, etc.),
  • the type of events in scope,
  • the required content of communications,
  • notifications or reports,
  • the channels to be used and
  • the roles responsible for communicating, notifying and reporting.
• Training materials provided to employees, suppliers and customers regarding the reporting mechanism.
• Periodic simulations and awareness raising activities to assess the readiness of personnel and the adequacy of the mechanism for reporting an event.

Tips: guidance

• Maintain a record of all reported events.
• Ensure compliance with other relevant regulations and laws regarding data privacy, confidentiality and incident reporting.
• Ask for legal advice, if necessary, to understand any legal implications of the reporting mechanism.
• Evaluate past communications and reporting about events.
• Review and update the reporting mechanism and the communication plans (Annex to the regulation, point 3.3), based on changes or past events.

Tips: examples of evidence

• Record of events and, for each event, the impact, cause, actions taken and lessons learnt.
• Summaries of previous reviews, if any.

1. Pregled

1.1 Sklici

1.2 Ugotovljene zahteve

1.3 Povezani predpisi

2. Ugotovljene zahteve

3. Povezani predpisi

Povezane zadeve

• ENISA -

  EN: Publications of the European Union Agency for Cybersecurity (ENISA), https://www.enisa.europa.eu/. © European Union Agency for Cybersecurity (ENISA). Unless otherwise noted, licensed under CC BY 4.0. Changes: divided into sections, converted into the GRCA format and linked to the EU legal acts they refer to; images and material of third parties are not reproduced. Only the versions published by ENISA are authoritative.

  DE: Veröffentlichungen der Agentur der Europäischen Union für Cybersicherheit (ENISA), https://www.enisa.europa.eu/. © European Union Agency for Cybersecurity (ENISA). Soweit nicht anders vermerkt, lizenziert unter CC BY 4.0. Änderungen: in Abschnitte aufgeteilt, in das GRCA-Format umgewandelt und mit den EU-Rechtsakten verknüpft, auf die sie sich beziehen; Bilder und Material Dritter werden nicht wiedergegeben. Maßgeblich sind allein die von der ENISA veröffentlichten Fassungen.