+Člen 14 ►C1—————◄Zahtevki v primeru neskladnosti
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Člen 14 ►C1—————◄Zahtevki v primeru neskladnosti

Člen 14

►C1  ————— ◄ Zahtevki v primeru neskladnosti

1.  V primeru neskladnosti je potrošnik pod pogoji iz tega člena upravičen do vzpostavitve skladnosti digitalne vsebine ali digitalne storitve, do sorazmernega znižanja kupnine ali do ►C1  razdora pogodbe ◄ .

2.  Potrošnik je upravičen do vzpostavitve skladnosti digitalne vsebine ali digitalne storitve, razen če bi bilo to nemogoče ali bi trgovcu povzročilo nesorazmerne stroške, pri čemer je treba upoštevati vse okoliščine primera, vključno z:

(a) 

vrednostjo, ki bi jo digitalna vsebina ali digitalna storitev imela, če ne bi bila neskladna, in

(b) 

pomenom neskladnosti.

3.  Trgovec vzpostavi skladnost digitalne vsebine ali digitalne storitve v skladu z odstavkom 2 v razumnem roku od trenutka, ko je potrošnik trgovca obvestil o neskladnosti, in sicer brezplačno in brez znatnih nevšečnosti za potrošnika, pri čemer se upoštevata vrsta digitalne vsebine ali digitalne storitve in namen, za katerega je potrošnik to digitalno vsebino ali digitalno storitev potreboval.

4.  Potrošnik je upravičen do bodisi sorazmernega znižanja kupnine v skladu z odstavkom 5, kadar je digitalna vsebina ali digitalna storitev dobavljena proti plačilu kupnine, bodisi do ►C1  razdora pogodbe ◄ v skladu z odstavkom 6, in sicer v katerem koli od naslednjih primerov:

(a) 

vzpostavitev skladnosti digitalne vsebine ali digitalne storitve ni mogoča ali je nesorazmerna v skladu z odstavkom 2;

(b) 

trgovec ni vzpostavil skladnosti digitalne vsebine ali digitalne storitve v skladu z odstavkom 3;

▼C1

(c) 

neskladnost obstaja kljub poskusu trgovca, da bi vzpostavil skladnost digitalne vsebine ali digitalne storitve;

▼B

(d) 

narava neskladnosti je tako resna, da upravičuje takojšnje znižanje kupnine ali ►C1  razdor pogodbe ◄ , ali

(e) 

trgovec je izjavil ali je iz okoliščin očitno, da trgovec ne bo vzpostavil skladnosti digitalne vsebine ali digitalne storitve v razumnem roku ali brez znatnih nevšečnosti za potrošnika.

5.  Znižanje kupnine mora biti sorazmerno zmanjšanju vrednosti digitalne vsebine ali digitalne storitve, dobavljene potrošniku, v primerjavi z vrednostjo, ki bi jo digitalna vsebina ali digitalna storitev imela, če bi bila skladna.

Kadar je v pogodbi določeno, da se digitalna vsebina ali digitalna storitev dobavlja v določenem obdobju proti plačilu kupnine, se kupnina zniža za obdobje, ko skladnost digitalne vsebine ali digitalne storitve ni bila zagotovljena.

6.  Kadar je digitalna vsebina ali digitalna storitev dobavljena proti plačilu kupnine, lahko potrošnik ►C1  razdre pogodbo ◄ le, če neskladnost ni neznatna. Dokazno breme glede tega, ali je neskladnost neznatna, nosi trgovec.

1. Pregled

,
Article 14 1

1.   In the case of a lack of conformity, the consumer shall be entitled to have the digital content or digital service brought into conformity, to receive a proportionate reduction in the price, or to terminate the contract, under the conditions set out in this Article.
Article 14 2

2.   The consumer shall be entitled to have the digital content or digital service brought into conformity, unless this would be impossible or would impose costs on the trader that would be disproportionate, taking into account all the circumstances of the case including:

(a)

the value the digital content or digital service would have if there were no lack of conformity; and

(b)

the significance of the lack of conformity.
Article 14 3

3.   The trader shall bring the digital content or digital service into conformity pursuant to paragraph 2 within a reasonable time from the time the trader has been informed by the consumer about the lack of conformity, free of charge and without any significant inconvenience to the consumer, taking account of the nature of the digital content or digital service and the purpose for which the consumer required the digital content or digital service.
Article 14 4

4.   The consumer shall be entitled to either a proportionate reduction of the price in accordance with paragraph 5 where the digital content or digital service is supplied in exchange for a payment of a price, or the termination of the contract in accordance with paragraph 6, in any of the following cases:

(a)

the remedy to bring the digital content or digital service into conformity is impossible or disproportionate in accordance with paragraph 2;

(b)

the trader has not brought the digital content or digital service into conformity in accordance with paragraph 3;

(c)

a lack of conformity appears despite the trader's attempt to bring the digital content or digital service into conformity;

(d)

the lack of conformity is of such a serious nature as to justify an immediate price reduction or termination of the contract; or

(e)

the trader has declared, or it is clear from the circumstances, that the trader will not bring the digital content or digital service into conformity within a reasonable time, or without significant inconvenience for the consumer.
Article 14 5

5.   The reduction in price shall be proportionate to the decrease in the value of the digital content or digital service which was supplied to the consumer compared to the value that the digital content or digital service would have if it were in conformity.

Where the contract stipulates that the digital content or digital service shall be supplied over a period of time in exchange for the payment of a price, the reduction in price shall apply to the period of time during which the digital content or digital service was not in conformity.
Article 14 6

6.   Where the digital content or digital service is supplied in exchange for the payment of a price, the consumer shall be entitled to terminate the contract only if the lack of conformity is not minor. The burden of proof with regard to whether the lack of conformity is minor shall be on the trader.

1.1 Sklici

1.2 Ugotovljene zahteve

1.3 Povezani standardi

2. Ugotovljene zahteve

Zahteve

3. Povezani standardi

Standardi
  • Builddate: 22.05.2019 00:00:00 -Doknr: CELEX:32019L0770
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