Guideline 1: Language, communication means, contact points and accessibility

1.1 For cooperation and information exchange purposes, the ESAs and competent authorities should communicate in English, unless agreed otherwise.

1.2 The ESAs and competent authorities should make available the information referred to in these Guidelines by electronic means, unless agreed otherwise.

1.3 The ESAs and competent authorities should establish single points of contact in the form of a dedicated institutional/functional email address for information exchanges between the ESAs and competent authorities.

1.4 The single point of contact should only be used for exchanging non-confidential information. The ESAs and competent authorities may agree on a bilateral and/or multilateral basis on any applicable requirements concerning the secure transmission of information via the single point of contact (e.g. a requirement on electronic signatures of authorised persons).

1.5 The information on the contact points should be made available to the competent authorities by the ESAs. The competent authorities should make available and update the information about the contact points without undue delay according to the operational instructions defined by the ESAs.

1.6 The ESAs and competent authorities should use a dedicated secure online tool to share information amongst each other on a confidential and secure basis. The online tool should present technical information security measures to guarantee the confidentiality of data against unauthorised access by third-parties.

1.7 The information to be exchanged via the dedicated secure online tool should be limited to the information to be submitted according to points 5 to 12 and any additional information necessary for the Lead Overseer and competent authorities to carry out their respective duties under DORA.

8 1.8 The ESAs and competent authorities should ensure that communication and information exchange between the ESAs and competent authorities are accessible to, and inclusive for all parties involved, including those who may have language barriers or accessibility needs. In that context, the ESAs and competent authorities may use translation services or accessible communication tools, such as video conferencing software with closed captioning, provided data is protected from unauthorised use of third parties.

1. Pregled

1.1 Sklici

1.2 Ugotovljene zahteve

1.3 Povezani standardi

2. Ugotovljene zahteve

3. Povezani standardi

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