Article 11 1.

the CSIRTs shall ensure a high level of availability of their communication channels by avoiding single points of failure, and shall have several means for being contacted and for contacting others at all times; they shall clearly specify the communication channels and make them known to constituency and cooperative partners;

the CSIRTs’ premises and the supporting information systems shall be located at secure sites;

the CSIRTs shall be equipped with an appropriate system for managing and routing requests, in particular to facilitate effective and efficient handovers;

the CSIRTs shall ensure the confidentiality and trustworthiness of their operations;

the CSIRTs shall be adequately staffed to ensure availability of their services at all times and they shall ensure that their staff is trained appropriately;

the CSIRTs shall be equipped with redundant systems and backup working space to ensure continuity of their services.