+OPS-01.03B

1. Übersicht

OPS-01.03B

The cloud service provider takes appropriate measures to ensure that they continue to meet the requirements agreed with cloud service customers for the provision of the cloud service in the event of capacity restrictions or outages regarding personnel and system components. This applies in particular to those relating to the dedicated use of system components, in accordance with the respective agreements.

For economic reasons, cloud service providers typically strive for a high utilisation of system components (CPU, RAM, storage space, network). In multi-tenant environments, existing resources should still be shared between cloud service customers (clients) in such a way that service level agreements are adhered to. In this respect, proper planning and monitoring of system components is critical to the availability and competitiveness of the cloud service. If the procedures are not documented or are subject to a higher degree of confidentiality as a trade secret of the cloud service provider, the cloud service provider should be able to explain the procedures at least orally within the scope of this audit.

1.1 Referenzen

1.2 Identifizierte Anforderungen

1.2 Related Regulation

2. Identifizierte Anforderungen

Anforderungen

3. Related Regulations

Regulations
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