47. The NPE operational plan should contain at least: a) clear time-bound objectives and goals; b) …

The NPE operational plan should contain at least:

• a) clear time-bound objectives and goals;
• b) activities to be carried out on a portfolio basis;
• c) governance arrangements and structures, including responsibilities and reporting mechanisms for activities and outcomes;
• d) quality standards to ensure successful outcomes;
• e) staffing and resource requirements;
• f) required technical infrastructure and an enhancement plan;
• g) granular and consolidated budget requirements for the implementation of the NPE strategy;
• h) plans for communication with internal and external stakeholders (e.g. with regard to sales, servicing, efficiency initiatives).

1. Overview

1.1 References

1.2 Identified Requirements

1.3 Related Standards

2. Identified Requirements

3. Related Standards

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