+Article 12 2
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Article 12 2
2. The mediators referred to in paragraph 1 shall meet the following requirements:
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(a)
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they are impartial and independent;
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(b)
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their mediation services are affordable for business users of the online intermediation services concerned;
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(c)
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they are capable of providing their mediation services in the language of the terms and conditions which govern the contractual relationship between the provider of online intermediation services and the business user concerned;
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(d)
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they are easily accessible either physically in the place of establishment or residence of the business user, or remotely using communication technologies;
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(e)
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they are capable of providing their mediation services without undue delay;
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(f)
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they have a sufficient understanding of general business-to-business commercial relations, allowing them to contribute effectively to the attempt to settle the disputes.
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1. Ülevaade
1.1 Viited
1.2 Tuvastatud nõuded
1.3 Seotud standardid
2. Tuvastatud nõuded
3. Seotud standardid
- Builddate: 11.07.2019 00:00:00 -Doknr: CELEX:32019R1150
- EULAW -
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DE: Rechtsakte der Europäischen Union aus EUR-Lex, https://eur-lex.europa.eu/. © Europäische Union. Weiterverwendung nach Beschluss 2011/833/EU mit Quellenangabe gestattet; die konsolidierten Fassungen stehen unter CC BY 4.0 (Rechtlicher Hinweis von EUR-Lex). In Abschnitte aufgeteilt und in das GRCA-Format umgewandelt, der Wortlaut unverändert. Verbindlich sind allein die im Amtsblatt der Europäischen Union veröffentlichten Rechtsakte.
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