207. Competent authorities should consider the following when assessing the relevance and …

Competent authorities should consider the following when assessing the relevance and significance of the institution’s exposures to legal risk:

a. mis-selling of products or services;
b. conflicts of interest in conducting business;
c. manipulation of benchmark interest rates, foreign exchange rates or any other financial instruments or indices;
d. barriers to switching financial products during their lifetime and/or to switching financial service providers;
e. automatic renewals of products or exit penalties; and/or
f. customer complaints processing;
g. violation of national and international rules and regulations (tax rules, internal fraud or internal theft, anti-money laundering rules, anti-terrorism rules and economic sanctions);
h. ESG-related, in particular environment-related and greenwashing-related, litigation exposures.

1. Vue d’ensemble

Intitulé	Réglementation

Exigences
Source	Exigence

Normes
Source	Exigence