+OPS-02.01B

OPS-02.01B

Procedures and technical safeguards for the monitoring, provisioning and de-provisioning of cloud services are defined. The cloud service provider ensures that resources are delivered as contractually agreed with the customers. The cloud service provider ensures compliance with the service level agreements.

Supplementary information

Technical and organisational measures typically include:

1. Use of monitoring tools with alarm function when defined threshold values are exceeded;

2. Process for correlating events and interface to incident management;

3. Continuous monitoring of the systems by qualified personnel; and

4. Redundancies in the IT systems.

1. Vue d’ensemble

1.1 Références

1.2 Exigences identifiées

1.3 Réglementations associées

2. Exigences identifiées

Exigences

3. Réglementations associées

Réglementations

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is blocked by Capacity & Performance Management
is blocked by Performance Monitoring